manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Project management
Sales Techniques
Brand management
Issue and conflict resolution
Event development and management
Active listening
Team management
Planning and Organizing
Collaboration
Staff development
Experience
Manager, 06/2021 to Current University Of Maryland – Berwyn Heights, MD,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Delivered level of service to customers in effort to build upon relationships for future clients.
Completed daily sales reports and balanced out the register and petty cash.
Manager, 03/2016 to 12/2021 University Of Maryland – Berwyn Heights, MD,
Prepared daily staff meetings, assigning daily tasks to associates to fit skill levels.
Responsible for balancing petty cash at the start and end of each shift and closed out individual employee cash drawers at the end of each shift.
Responsible for bank deposits, getting change and issuing checks as needed.
Coordinated and assisted customer in planning large groups and events, created special party menus and delivered invoices and collected deposits. Planned the layout and staff for each event.
Made weekly schedules for staff and managers.
Updated prices, menu items and specials as needed on micros and our POS computer systems as well as our physical menus.
Issued refunds where required, authorized voids, comps or spills and kept a detailed record of each in order to maintain accountability.
Kept daily record of any issues or highlights in the log book, ensuring adequate communication between managers.
Coordinated ordering of beer, wine and liquor, as well as other store merchandise, received and stocked to ensure accurate delivery of products.
Evaluated store performance by receiving, analyzing and incorporating customer feedback to implement action plans for improvements.
Posted social media updates as well as update our online menus, hours, special events etc. on our various social media platforms.
Adhered to store policies and procedures to maintain regulatory and legal compliance, upholding company's high standards for business via leading by example.
Completed nightly walk through of the restaurant ensuring that everything had been cleaned, put away or locked up as needed.
Employed active listening and patience to remedy employee conflicts. handing out warnings or termination of employment when needed.
Reviewed applications for open positions conducted interviews and made knowledgeable hiring recommendations.
Helped organize yearly Saint Patricks Day events and kept track of all auction day sales.
Resolved or smoothed over any customer issues or dissatisfaction while striving to maintain good customer relationship.
Assisted team members in carrying out their duties as business volume demanded including pouring drinks, waiting on tables, bussing, food running, cleaning bathrooms, etc.
Restaurant Hostess, 10/2014 to 03/2015 Hilton Worldwide – Addison, TX,
Greeted guests and sat customers at tables or in waiting areas.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take party reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed attentive to server availability and table turnover to seat guests quickly.
Quality Control Inspector, 11/2010 to 08/2014 Mastec – Sanford, FL,
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Wrote detailed reports outlining performance, quality and defect rates.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Escalated continuous nonconformity issues to site manager for remediation assistance.
Reviewed employee performance with site managers and clients on a monthly bases.
Translated documents, filed paperwork, assisted in administrative duties as needed.
Education and Training
GED: , Expected in 06/2004 to George Washington University - Washington DC, GPA:
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