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Manager Resume Example

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MANAGER
Summary

Hardworking and motivated with years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line supplier, customers and employees to maximize productivity and processes. Decisive leader with good planning and organizational skills.

Skills
  • MS Office
  • Multi-Task Specialist
  • Detail Oriented
  • 10 Key - Touch
  • Self Motivated
  • Self Efficent
  • Process improvement
  • Administrative support
  • Communications
  • Customer service
  • Team building
Experience
Manager, A2Z Cash & Carry , November 2018-CurrentCharlotte, NC
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
HR Assistant, Cortech USA, July 2018-October 2018Charlotte, NC
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
Store Manager, Fallas National Stores (Store Closed), January 2015-June 2018Charlotte, NC
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Conducted yearly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Counted cash drawers and made bank deposits.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Supported my regional managers in managing daily store functions.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Processed shipments and maintained stock shelf organization.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created attractive store displays to generate customer interest and boost sales.
  • Prioritized sanitation, safety and health standards in work areas.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Assumed positions of associate and assistant manager before promotion to store manager.
Store Manager, Anna's Linens, January 2009-December 2015Charlotte, NC
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Education and Training
High School DiplomaRingling High School, Ringling, OK
Studies of Math - Pre-requisite Courses, CPCC , Charlotte, NC
Medical Computer SpecialistMedical Data Entry, ECPI College of Technology, Charlotte, NC
Secretarial Secretarial Studies And Office Administration, , Southern Oklahoma Technology Center, ArdmoreOK
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Resume Overview

Companies Worked For:

  • A2Z Cash & Carry
  • Cortech USA
  • Fallas National Stores (Store Closed)
  • Anna's Linens

School Attended

  • Ringling High School
  • CPCC
  • ECPI College of Technology
  • Southern Oklahoma Technology Center

Job Titles Held:

  • Manager
  • HR Assistant
  • Store Manager

Degrees

  • High School Diploma
    Medical Computer Specialist
    Secretarial

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