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Manager Resume Example

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MANAGER
Summary

Multi-talented Director of Facilities consistently rewarded for success in planing and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity

Skills
  • Leadership training
  • Operations oversight
  • Capital improvement planning
  • Financial controls implementation
  • Performance analysis
  • Capital Spending
  • Strategic planning and execution
  • Process improvements
  • Delegation
  • Client account management
  • Coaching and mentoring
  • Effective leader
  • Stakeholder relations
  • Project development
  • Staff training/development
  • Inventory management
  • Business development
  • Budget development
  • Recruitment
Experience
United Pentecostal Church InternationalJanuary 2004 to December 2011Manager
Fort Hood, TX
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Performed billing, collection and reporting functions for office generating over $350K annually
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft and Excel
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Organized international and domestic travel arrangements for up to ten staff members, including all transportation and hotel stays
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Arranged corporate and office conferences for company employees and guests.
  • Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Aggregated and analyzed data related to administrative costs to prepare weekly budgets for corporate-level management
  • Completed bi-weekly payroll for 20 employees
Jackson Hewitt Tax ServiceJanuary 2012 to April 2016Assistant District Manager
Anchorage, AK
  • Managed 10+ multi-unit retail locations in assigned district and worked in tandem with District Manager to strategically manage district operations
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Lead recruiting efforts and managed interviewing of seasonal employees for assigned areas. Lead from Jackson Hewitt Networks and outside sources
  • Drove operations at each location to maximize efficiency of Tax's preparers work and increase revenue and probability.
  • Assisted tax education process and flow of teams, including transition to hire.
  • Monitored associate performances to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Created and approved work schedules and time cards. Monitored Day Force during all shifts, worked with Human Resources on all employee relations issues or complaints and training
  • Ensured all assigned locations met company standards including but not limited to: office set up, build outs and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintained relationships with poverty mangers and landlords
  • Resolved client complaints or answered complaints questions regarding policies and procedures
  • Provided employees guidance in handling difficult or complex problems while resolving escalated complaints or disputes
  • Conducted internal audits of all assigned offices to ensure all employees are in compliance with company policies and procedures
  • Monitored GL & P&L performance and holds voids rejects discount reports and productivity reports for assigned store group
Verging Dynamic Llc.June 2016 to CurrentDirector of Operations
Anchorage, AK
  • Drove remarkable revitalization's of health and safety operations to bring about exceptional OSHA results.
  • Organized and optimized daily operations of safety crew in Alaska with consistent on-time delivery.
  • Boosted team productivity through enhanced communication and streamlining of repetitive tasks.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Completed accurate material and labor estimates for jobs with$500K+ budgets.
  • Achieved substantial success in decreasing expenses by using market expertise and business knowledge to make proactive decisions
  • Directed team of 35 in operational development of social network, including implementation of quality requirements and operating standards.
  • Modernized and improved operational procedures to increase efficiency and probability while tightly controlling costs such as labor and preventing waste.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personal issues
Education and Training
Universtiy of Anchorage Alaska May 2006Master of Arts: Business Administration And ManagementAnchorage, AK
University of Alaska Anchorage2014Bachelor of Arts: CommunicationAnchorage, AK
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Resume Overview

Companies Worked For:

  • United Pentecostal Church International
  • Jackson Hewitt Tax Service
  • Verging Dynamic Llc.

School Attended

  • Universtiy of Anchorage Alaska
  • University of Alaska Anchorage

Job Titles Held:

  • Manager
  • Assistant District Manager
  • Director of Operations

Degrees

  • Master of Arts : Business Administration And Management
    Bachelor of Arts : Communication

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