Focused General Manager with 8-year background in organizational leadership and sales management. Engineered and executed operations programs to drive sales and productivity. Articulate communicator adept at building and retaining long-term customer relationships. Committed to improving business structure from the top down, uniting departmental goals under greater company mission, and capitalizing on strategic opportunities which ensure ongoing growth potential.
Work History
Manager, 02/2019 to Current Visa – Miami, FL,
Monitored social media and online sources for industry trends.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Cross-trained existing employees in order to maximize team performance.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Operations Manager, 09/2018 to 01/2019 Waste Industries – Medford, WI,
Managed company operations, including staff hiring, training, development, scheduling and supervision.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Reduced financial discrepancies by meticulously collecting customer payments, issuing refunds and consistently documenting all sales information.
Acted as company representative to potential customers, vendors and external stakeholders.
Administered budgeting, financial operations and payroll activities to effective business accounting.
Communicated with clients to educate on offerings, promote product features and express value to boost sales.
Managed and allocated staff and material resources to meet production goals.
Generated comprehensive reports regarding incidents, events, and important business matters.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Met and exceeded operational, financial and production goals through aligning strategies and tactical initiatives to local market strategies, consistently meeting sales goals at 105-120%.
Achieved maximum return for the business by supervising finance management, human resources and customer relations.
Manage POS systems, cash/drawer reconciliation, cash management, and bank deposits.
Vice President , 03/2012 to 10/2018 Finn Partners – Atlanta, GA,
Leveraged expertise in marketing techniques and client relationship management to drive client satisfaction and loyalty.
Led contract negotiations and account acquisitions resulting in increased new client acquisition.
Developed marketing plans to drive revenue and increase company growth.
Facilitated the identification of new sales opportunities and utilized innovative strategy to acquire new accounts.
Monitored and developed strategic networking opportunities and partnerships to increase market presence.
Worked with designers and production staff to create high-quality and brand-specific ads.
Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
Helped local clients expand business operations through targeted advertising.
Controlled costs and maximized spending through restructuring of budgets related to labor, capital assets, inventory purchasing, and technology upgrades.
Set project timelines and kept teams on task to complete milestones according to schedule.
Maintained project quality with a hands-on management style.
Cultivated and strengthened lasting client relationships.
Generated and developed leads to acquire new clients.
Managed all aspects of talent acquisition and retention functions for employees, including yearly performance reviews and quarterly assessments.
Review processing schedules and production orders.
General Manager, 08/2009 to 03/2012 Rush Enterprises – Mobile, AL,
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Used graphic design and other programs: Illustrator, Photoshop, Acrobat, Word, Excel, Power Point, etc
Managed staff, overseeing any personnel grievances and supervising performance.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Inspected finished products to ensure the quality and adherence to customer specifications.
Education
High School Diploma: , Expected in Walter Payton College Prep - Chicago, IL GPA:
: Business Management, Expected in Columbia College Chicago - Chicago, IL GPA:
: Accounting And Business Management, Expected in City Colleges of Chicago - Wilbur Wright College - Chicago, IL GPA:
Highlights
Cost control and budgeting
Team building and leadership
Employee management/ training
Proficient in: Excel, Word, Illustrator, Acrobat, Photoshop, PowerPoint
Strategic planning and implementation
Goal attainment
Verbal and written communication
Organization and attention detail
Critical thinking and problem solving
Accomplishments
Supervision: Supervised sales team to monitor sales activity and goal achievement.
Marketing & Sales: Implemented marketing strategies which resulted in 100% growth of sales within the first year.
Staff Development / Training: Trained staff in sales, production, and design.
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