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Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Proactive [Job Title] with experience over [Number] of years overseeing accurate performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Skills
  • Project management
  • Issue and conflict resolution
  • Contract development and management
  • Workforce Management
  • Key accounts and territory management
  • Supervision
  • Troubleshooting
  • Planning
  • Organizational skills
  • Conflict resolution
Experience
Manager, 03/2017 to Current
Fort Transfer Ravenswood, WV,
  • Facilitated month-end journal entries, account reconciliation and invoicing using FileMaker and Quickbooks.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Balanced reports and batch summaries to submit for approval.
  • Collaborated extensively with auditors during preliminary and year-end audit processes.
  • Identified process inefficiencies and recommended improvements.
  • Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Coded invoices and other records to maintain organized and accurate records.
  • Managed all payroll processing and changes for [Number] employees.
  • Processed payroll and reviewed employee liability balances in support of HR objectives.
  • Collaborated with accounting associates to improve reconciliation processes.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Administered biweekly payroll to ensure accurate and timely employee compensation.
  • Identified and resolved obstacles to enable continuous workflow.
  • Managed employee benefits and allowances
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Optimized employee satisfaction and productivity by developing employee incentive programs.
  • Communicated delays and early arrivals to management.
  • Coordinated driver loads and managed dispatch tasks.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Assign and dispatch drivers on loads.
  • Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
  • Kept drivers operating within federal and state DOT regulations.
  • Monitored driver completion of required safety training.
  • Verified that drivers had completed safety prerequisites and required training.
  • Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
  • Monitored driver operation and verified adherence to federal and state DOT regulations.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
  • Determined most efficient modes of transportation and prepared transportation documents.
  • Created schedules and dispatched drivers to various sites in [Location].
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Responded to customer messages in regards to delivery issues.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Maintained records such as vehicle logs, records of cargo or billing statements in accordance with regulations
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Provided customers contacting call center with exceptional service and support.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Trained and evaluated employees to ensure work performance met company standards.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] [Job title] drivers.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
  • Generated relevant paperwork and payroll reports.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Produced and filed payroll reports every [Timeframe].
  • Managed payroll for employees at [Number] different locations.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Responded to requests for information as company expert on payroll operations.
  • Entered corrected records into [Software] and added additional adjustments as required.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Calculated and applied wage garnishments.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Updated and reconciled retirement, tax and health care accounts.
  • Oversaw conversation from [Software] to [Software].
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Stayed current on multi-state and local tax laws and remedied changes immediately.
  • Managed accounts payable for organization of [Number] personnel.
  • Collaborated with [Job title] to provide insight into audits regarding payroll processing.
  • Managed company tax payments for [Type] organization with $[Amount] in annual revenue.
  • Established departmental goals to achieve [Result].
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Established employee payroll files and updated existing files with new information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Identified, researched and resolved issues with hours worked.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Changed employee tax status and withholding information as necessary.
  • Edited employee banking records when ACH changes warranted.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Verified available hours against listed amounts when calculating leave time.
  • Prepared manual checks and initiated direct deposits for select employees.
  • Analyzed accounts to discover discrepancies and resolve all issues promptly.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with human resources to pay out bonuses, severances, service awards and special payments.
  • Increased employee satisfaction by significantly by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.
  • Assisted in implementing quality program which decreased payroll errors and improved timeliness.
  • Reduced payroll accrual processing time by using payroll reports and QuickBooks.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Directed negotiations and preparation of all contracts.
  • Oversaw employee hiring, recruitment and training for multiple business locations.
  • Established open door policy to foster environment of respect between employees and management.
  • Optimized revenue streams by consistently exceeding client expectations.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Provided leadership to [Number] employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Engaged professionally with [Job title]s and customers to build rapport and nurture relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Directly managed team of [Number] and oversaw [Number] staff total in [Type] and [Type] operations.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Transportation Coordinator, 06/2015 to 03/2017
Nestle International New Haven, CT,
  • Communicated delays and early arrivals to management.
  • Coordinated driver loads and managed dispatch tasks.
  • Assign and dispatch drivers on loads.
  • Coordinated product shipments from point of origin to destination.
  • Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
  • Kept drivers operating within federal and state DOT regulations.
  • Monitored driver completion of required safety training.
  • Verified that drivers had completed safety prerequisites and required training.
  • Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
  • Monitored driver operation and verified adherence to federal and state DOT regulations.
  • Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
  • Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
  • Formulated shipping documents for material transported via private fleet.
  • Manage monthly and yearly P&L statements.
  • Drafted and distributed monthly P&L statements.
Travel Agent Office Manager, 10/2005 to 08/2015
D.B. Fisher Tour & Travel City, STATE,
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Explained benefits of purchasing travel insurance with clients.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.
  • Provided top quality control to eliminate downtime and maximize revenue.
  • Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.
  • Explained security issues and protocols with individuals traveling to highly insecure areas like [Location].
  • Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Education and Training
High School Diploma: , Expected in 06/1995
to
Northern Lebanon Senior High School - Fredericksburg, PA
GPA:
: , Expected in
to
Harrisburg Area Community College - Harrisburg, PA
GPA:
  • Major in Health Sciences
Bachelor of Arts: Accounting And Business Administration, Expected in
to
Lebanon Valley College - Annville, PA
GPA:

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81Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Northern Lebanon Senior High School
  • Harrisburg Area Community College
  • Lebanon Valley College
Job Titles Held:
  • Manager
  • Transportation Coordinator
  • Travel Agent Office Manager
Degrees
  • High School Diploma
  • Some College (No Degree)
  • Bachelor of Arts

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