close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Manager
Please provide a type of job or location to search!
SEARCH

Manager Resume Example

Love this resume?Build Your Own Now
ES
MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Highly effective at leading change through Transformational Leadership
  • Highly effective at building and cultivating business relationships
  • Highly skilled at driving, implementing change, driving adoption and sustainment using LEAN and CI principles.
  • Highly skilled at building diverse and cohesive teams
  • Highly skilled at driving team results above target metrics
  • Ability to translate business goals into maximum results
Experience
Manager / Fort Transfer - Rochester Hills , MI04/2017 - Current
  • Manage the consolidation process of external and internal accounts to ensure the outcome is simple, fast, and flawless and an overall positive client experience. Consolidation efforts have led to over $1 billion of incoming assets in 2019 and 2020.
  • Attend monthly meetings with FAS business partners to discuss trends, promote digitalization & regional adoption. These meetings led to increased digitalization 80% and RST regional adoption 70% MOM in 2020.
  • Executed effective strategies to foster better customer experience and promote positive and engaging environment for all.
  • Identify, manage and mitigate risk, including talent risk, service delivery risk, legal risk, reputational risk, and other risk that may arrive.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve the money movement experience.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Supervised and trained team members to provide exceptional service, driving retention and satisfaction.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
Manager / Fort Transfer - Rock Hill , SC04/2014 - 03/2017
  • Managed daily operations, including supervising multiple team members across 3 locations.
  • Assisted with implementing and managing a team of 14 offshore associates that processed IGO incoming transfer requests which increased productivity by 25%. This allowed the onshore team to focus on NIGO resolution tasks.
  • Reduced Mass Market Agent Sale NIGO's by 62% which ultimately reduced outstanding funds from $103 million to $20.2 million in 10 months.
  • Facilitated NIGO resolutions by having the team conduct outreaches to alternate carriers, institutions and/or clients. This reduced the NIGO cycle time by 48% which also reduced the average pipeline amount for employees by 20%.
  • Processed Asset Takeovers and Bulk Institutional requests for non-mappable funds.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Lead Customer Care Representative / Dent Wizard International - Redlands , CA03/2011 - 04/2014
  • Assisted the team in increasing their case productivity numbers, efficiency and SLA by 25% by implementing daily case work huddles.
  • Manage end-to-end problem resolution for High Net Worth and Engaged clients with at least $1MM in TIAA household accumulations.
  • Was a Lead team player on the Business Integration project to help streamline inefficient processes by eliminating handoffs, research redundancy and maximized the staff's potential.
  • Partnered with the Centralized Quality Control team to help identify areas of process improvement for the team. This helped improve the teams' quality scores by 15%.
  • Trained 20 employees located in Charlotte and Denver on processes and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
Harvard School Of Business - City11/2019Certificate: Business Management
Kaplan University - City, State02/2016Bachelor of Science: Business Administration And Management
Accomplishments
  • Nominated for Diversity & Inclusion leader of the year - 2019
  • Recognized as IAS Business Partner of the year for outstanding performance and team contributions - 2018
  • Led team to achieve most improved business partners, earning recognition from IAS upper management. - 2018
  • Nominated for Working Mother of the Year - 2018
  • Actively leading the OCS Licensing Program since 2017. Responsible for helping 30 employees obtain their FINRA licenses and creating agility and mobility throughout the organization.
  • Consistently maintained high customer satisfaction ratings.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Word choice

Resume Overview

School Attended

  • Harvard School Of Business
  • Kaplan University

Job Titles Held:

  • Manager
  • Lead Customer Care Representative

Degrees

  • Harvard School Of Business - City 11/2019 Certificate : Business Management
    Kaplan University - City, State 02/2016 Bachelor of Science : Business Administration And Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Store-Manager-resume-sample

Store Manager

Ntb

Reisterstown , MD

Field-Sales-&-Territory-Manager-resume-sample

Field Sales & Territory Manager

Kimpton Hotels

New York , NY

OPT-IN-Project-Manager-resume-sample

OPT-IN Project Manager

Carevive

City , STATE

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.