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Manager Resume Example

Resume Score: 80%

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MANAGER
Skills
  • Issue and conflict resolution
  • Team building
  • Administrative support
  • Brand management
  • Good listening skills
  • Professional telephone demeanor
  • Order fulfillment
  • Staff education and training
Education and Training
05/2000
Associate of Applied Science - Human Services
Sandhills Community CollegePinehurst, NC
05/2005
Associate of Applied Science - Early Childhood Education
Sandhills Community CollegePinehurst, NC
01/2006
CNA 1
Sandhills Community CollegePinehurst, NC
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Efficient professional with over 6 yrs plus in managing crew members and improving services and facility workflow. Proficient shift manger delivering encouragement and feedback to help employees be successful. Seasoned with Hands on experience managing day to day operations, working closely with clients, very compassionate about job performance.

Experience
ManagerMoes Southwest Grill | Aberdeen, NC10/2017 - 03/2020
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Managed day-to-day operations, including supervision and assignment delegation for five to 8 member team.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Coached new team members on job tasks and performance strategies.
Home CaregiverLove And Care Healthcare | Southern Pines, NC02/2018 - 10/2019
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Administered all necessary medications as directed by care plan.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Personal Care AssistantPrivate /duty Case With Lois Bradley | Southern Pines, NC06/2015 - 08/2017
  • Laundered clothing and bedding and changed linens 5 times per week to prevent spread of infection.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Provided ongoing compassionate patient care for each client.
  • Monitored health and well-being of each client, including any significant health changes.
  • Maintained network of connected caregivers to promote continuous professional development.
  • Built strong and trusting rapport with clients and loved ones.
Office ManagerGlobal Sports Brand | Carthage, NC09/2010 - 04/2014
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Wrote professional business correspondence.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Updated employee paperwork and records.
  • Managed inventory and purchase of supplies for office operations and golf maintenance.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Oversaw office inventory and timely reordering of supplies.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Oversaw daily functions.
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Resume Overview

Companies Worked For:

  • Moes Southwest Grill
  • Love And Care Healthcare
  • Private /duty Case With Lois Bradley
  • Global Sports Brand

School Attended

  • Sandhills Community College

Job Titles Held:

  • Manager
  • Home Caregiver
  • Personal Care Assistant
  • Office Manager

Degrees

  • Associate of Applied Science - Human Services
    Associate of Applied Science - Early Childhood Education
    CNA 1

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