Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Innovative Manager seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.


Good with people and highly motivated.

Manager , 01/2007 - Current
Marten Transport Schaumburg, IL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Reported market activity to management by monitoring and analyzing price lists of competitors.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Recommended proactive and remedial action to manage business situations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Outlined and directed all new projects for employee teams.
  • Met with customers to discuss options for selection of products and services.
  • Learned all aspects of [Type] business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Worked with and leadership to develop and implement action plans to protect company assets and profitability.
  • Prepared and processed [Type] contracts to complete business transactions worth up to $[Amount].
  • Organized resources and minimized waste to protect company interests and complete [Type] projects on time.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Processed customer sales transactions, adjustments and refunds.
  • Analyzed sales, profits and inventory to identify trends and provide recommendations.
  • Accomplished [Type] objectives in first year.
  • Conducted troubleshooting of database and system errors.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction.
  • Supervised team of [Number] employees and improved [Task] efficiency by implementing [Technique].
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
Journeys , 01/2012 - 04/2017
Department Of Defense Seal Beach, CA,
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Waiter, 11/2013 - 05/2014
Fedex Rensselaer, NY,
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Package Handler, 09/2006 - 10/2010
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
  • Palletized boxes for easy movement and shipment.
  • Ensured packages were sealed properly.
  • Protected company inventory with well-organized and secure storage areas.
  • Used scanners to track parcel information such as condition or receipt.
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Loaded completed orders on pallets according to delivery numbers.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Assessed and produced bills of lading to set tariffs and shipping charges.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Operated forklifts and pallet jacks to move, pick or put away products.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Education and Training
High School Diploma: , Expected in 05/2005
Seneca - Louisville , KY

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  • Seneca

Job Titles Held:

  • Manager
  • Journeys
  • Waiter
  • Package Handler


  • High School Diploma

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