Innovative Manager seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.
Skills
Good with people and highly motivated.
Experience
Manager , 01/2007 - Current Marten Transport – Schaumburg, IL,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Worked closely with customers to understand needs and resolve diverse issues.
Reported market activity to management by monitoring and analyzing price lists of competitors.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Recommended proactive and remedial action to manage business situations.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Outlined and directed all new projects for employee teams.
Met with customers to discuss options for selection of products and services.
Learned all aspects of [Type] business from ground-up to fully understand every operational facet and contribute to long-term business success.
Worked with and leadership to develop and implement action plans to protect company assets and profitability.
Prepared and processed [Type] contracts to complete business transactions worth up to $[Amount].
Organized resources and minimized waste to protect company interests and complete [Type] projects on time.
Responded to advanced issues with professional and relationship-focused approach.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Processed customer sales transactions, adjustments and refunds.
Analyzed sales, profits and inventory to identify trends and provide recommendations.
Accomplished [Type] objectives in first year.
Conducted troubleshooting of database and system errors.
Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction.
Supervised team of [Number] employees and improved [Task] efficiency by implementing [Technique].
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Coordinated sales reports, reconciled accounts and made bank deposits.
Journeys , 01/2012 - 04/2017 Department Of Defense – Seal Beach, CA,
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered [Number] calls per [Timeframe] to answer customer questions.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Waiter, 11/2013 - 05/2014 Fedex – Rensselaer, NY,
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phones politely and promptly, accurately recording and confirming reservations.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Calculated charges, issued table checks and collected payments from customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Package Handler, 09/2006 - 10/2010 UPS – City, STATE,
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
Palletized boxes for easy movement and shipment.
Ensured packages were sealed properly.
Protected company inventory with well-organized and secure storage areas.
Used scanners to track parcel information such as condition or receipt.
Assisted in loading delivery trucks with prepared packages.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Loaded completed orders on pallets according to delivery numbers.
Resolved conveyor system issues by clearing jams and blockages.
Assessed and produced bills of lading to set tariffs and shipping charges.
Braced, padded and supported shipments to prevent shifting and damage.
Operated forklifts and pallet jacks to move, pick or put away products.
Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Education and Training
High School Diploma: , Expected in 05/2005 - Seneca - Louisville , KY GPA:
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