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Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Project management
  • Sales Techniques
  • Marketing
  • Staff development
  • Issue and conflict resolution
  • CRM
  • Capital improvement planning
  • Lead generation
  • Workforce Management
  • Key accounts and territory management
  • Contract development and management
  • Analytical
  • Supervision
  • Organizational skills
  • Fluent in Spanish
  • Team management
  • First Aid/CPR
Experience
Receptionist, 08/2022 to 11/2022
Massage EnvyBeverly Hills, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Scheduled and confirmed appointments and meetings for management team.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of 120 calls and emails daily.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Appointment Scheduler, 08/2021 to 07/2022
Lake Michigan Credit UnionKentwood, MI,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Made phone calls and sent emails to establish leads.
  • Called no shows and cancellations to reschedule.
  • Distributed to team members to support open communication and quality customer service.
  • Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
  • Provided information regarding services and policies.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Confirmed with customers about appointments and rescheduled missed appointments.
  • Scheduled appointments for customers in person or by telephone.
  • Reached out to potential clients to schedule appointments.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
Customer Service Representative, 12/2019 to 06/2022
Cadia HealthcareWilmington, DE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
Manager, 01/2018 to 11/2019
Company NameCity, State,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assisted negotiation with vendors and suppliers to reduce overall costs.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
MSR, 02/2019 to 06/2019
Company NameCity, State,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 150 + inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by N.Y and OUT-of State law regulatory agencies.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Office Manager, 01/2013 to 10/2016
Company NameCity, State,
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Drafted manuals and resources for identifying access to services.
  • Developed and administered department budgets.
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Managed office inventory and placed new supply orders.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education and Training
GED: , Expected in 06/2005
Dewitt Clinton High School - Bronx, NY
GPA:

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87Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Dewitt Clinton High School
Job Titles Held:
  • Receptionist
  • Appointment Scheduler
  • Customer Service Representative
  • Manager
  • MSR
  • Office Manager
Degrees
  • GED

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