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Manager Resume Example

Resume Score: 90%

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MANAGER
Career Overview

Highly motivated customer service professional with 15+ years experience. Committed to addressing customer concerns with speed, accuracy and professionalism.

Core Strengths

Microsoft Word, Excel, Access, Power Point, Outlook Express.


* Microsoft Windows XP, Microsoft Office XP Professional.Active listening skills

Courteous demeanor

Energetic work attitude

Customer service expert



  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
Work Experience
Manager
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories.
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Secures merchandise by implementing security systems and measures.
  • Protects employees and customers by providing a safe and clean store environment.
  • Maintains the stability and reputation of the store by complying with legal requirements.
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Contributes to team effort by accomplishing related results as needed.
Customer Service
July 2006 to July 2014Att Mobility － Miami, FL
  • Customer service Assist with customer concern questions, bill explanation Offer and open new lines of service Problem solving and providing detailed information on new products.
  • In-depth knowledge of basic operating systems.
  • Flexible, attention to detail and ability to learn quickly.
  • Possess excellent listening and responding skills.
  • Ability to handle multiple tasks and solve customer queries efficiently.
  • Possess good sales and customer service skills.
  • Excellent administrative and organizational skills.
  • Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues.
  • Highly initiative to manage a busy workload without close supervision.
  • Ability to build and maintain good relationship with customer.
Expidia Travel Agent
June 2005 to July 2006Alorica － Miami, FL
  • Assist clients in finding travel package deals for their needs Aid clients with reservations, transfers, changes, and cancellations Book domestic and international reservations for air travel, rail tickets, hotel and car rentals Secure new client sales and retention through customer service provided Monitor and sort global distribution system (GDS) queues (or similar program) to maintain quality control Stay educated on airline rules, regulations and current affairs Create service contracts for group travel Provide alternatives for customer travel Strong domestic and basic international travel knowledge Ability to work in a team environment Effective oral and written communication skills Proficient internet research skills for customer information Achieves sales goals and objectives High self motivation Brand smart usa Miami FL , Jan 2005 June 2006- Support customers at point of sale to ensure world class shopping experience.
  • Handle customer returns, refunds and exchanges at register to maintain friendly work attitude.
  • Present Adidas merchandise within and around check-out area including wall display.
  • Finish regular sales transaction in cash, credit and checks.
  • Develop merchandise displays throughout store.
  • Guarantee integrity and accurate cash handling.
  • Add on sales and describe technical information through selling techniques to promote salesmanship and reach store sales goals.
  • Respond to routine customer billing issues.
  • Receive and process payments as per standard procedures.
  • Open and close retail location including cash handling and deposits.
  • Support pet parents by responding on products and services.
  • Welcome pets and pet parents and offer quick and efficient check out experience.
  • Suggest products and services solutions to pet parents.
  • Specify transaction amount, money received and change due.
  • Validate credit cards, identification and signatures.
Delivery driver
September 2000 to February 2004Uncle Ralph's Cookies － Frederick, MD
  • Deliver a wide variety of items to different addresses and through different routes Follow route and time schedule Load, unload, prepare, inspect and operate delivery vehicle Ask for feedback on provided services and resolve clients' complaints Collect payments Inform on new products and services Complete logs and reports Follow DOT regulations and safety standards Ventura Food center Brooklyn NY , September 19992 march 1999.
Educational Background
High school , Lola Rodriquez de Tio, Hato Rey PR : high school, 1987lola Rodriguez de Tio － Hato Rey, PR
Languages

Spanish, English

Skills
administrative, advertising, Ask, attention to detail, basic, billing, Book, budget, cash handling, coaching, oral, contracts, Ventura, counseling, credit, client, clients, Customer service, customer service skills, delivery, English, financial, financial statements, Languages, legal, listening, marketing strategy, merchandising, Access, Excel, money, Microsoft Office XP, Outlook Express, Power Point, Microsoft Windows XP, Microsoft Word, networks, internet research, operating systems, organizational skills, personnel, policies, PR, pricing, Problem solving, promotion, publications, quality control, quick, rapport, recruiting, retail, safety, selling, sales, scheduling, Fluent Spanish, supervision, training employees, workshops, written communication skills
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Resume Overview

Companies Worked For:

  • Att Mobility
  • Alorica
  • Uncle Ralph's Cookies

School Attended

  • lola Rodriguez de Tio

Job Titles Held:

  • Manager
  • Customer Service
  • Expidia Travel Agent
  • Delivery driver

Degrees

  • High school , Lola Rodriquez de Tio, Hato Rey PR : high school , 1987

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