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Manager Resume Example

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MANAGER
Skills

Computer skills

  • Dining customer service
  • High-volume dining
  • Menu memorization
  • Point of Sale (POS) system operations
  • Food inspection
  • Menu knowledge
  • Check payment processing
  • Table Bussing
  • Hors d'oeuvres service
  • Price memorization
  • Liquor, wine and food service
  • Effective customer upselling
  • Buffet setup and takedown
  • Dish preparation
  • Food safety understanding
  • Table settingarrangements
  • Wine pairings
  • Regulatory compliance
  • Quality control
  • Seating assignment preparation
  • Safe food handling
  • White glove service
  • Dining crew workflow optimization
  • Service prioritization
  • Relationship management
  • Contract development and management
  • Issue and conflict resolution
  • Staff development
  • CRM
  • Salesforce Management
  • Project management
  • Workforce Management
  • Brand management
  • Lead generation
  • Systems and automation applications
  • Decision-making
  • Training & Development
  • Friendly, positive attitude
  • Multitasking
  • Problem resolution
  • Sales Techniques
  • Capital improvement planning
  • Marketing
  • People skills
  • Team building
  • Maintenance & Repair
  • Customer service
Experience
Manager | 01/2019 to 11/2020
Apple Inc. - Aventura , FL
  • Coordinated work of team of [Number] employees to help each team member carry out accurate [Area of expertise] work.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Followed [Job Title] advice to improve leadership and supervisory skills.
  • Organized resources and minimized waste to protect company interests and complete projects on time.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Learned all aspects of [Type] business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
  • Added exciting [Type] products to establishment by researching latest trends, improving sales revenues $[Amount].
  • Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or Service].
  • Facilitated buying process by providing customers with value proposition for products and services while promoting [Brand] brand.
  • Promoted profitability of [Type] business by tracking performance indicators and driving corrective action.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Directed [Job title]s in creating dynamic displays of new merchandise to catch attention of store customers.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Executed business strategies to boost revenue and penetrate new markets through implementation of [Technique] and [Technique].
  • Elevated resource allocation, accurately controlling expenses.
  • Engaged professionally with [Job title]s and customers to build rapport and nurture relationships.
  • Improved [Type] development process by mentoring and onboarding more than [Number] employees.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Identified client business and operational needs and introduced services to provide solutions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Server | 04/2014 to 11/2016
Great Wolf Lodge - Clinton , MA
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Managed [Number] servers and staff members to effectively foster team-oriented environment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Server | 06/1991 to 12/1993
Great Wolf Lodge - Hamilton , OH
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Sent orders to kitchen staff by [Action].
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
Gatesville - City, State
GED
04/2016
Culinary - City, State
Fine Dinning
Wine
Private Classes And Training
Fine Dinning Etiquettes
Wine Presentation , 02/2014
Summary

My most recent job was at Denny's I was a manager there. I have food handlers and I'm servesafe manager certified. I've been in the food service since I was a kid. I love leading and building towards a better life. I'm 41 years old I am a very happy and outgoing person. Always smiling and i still believe in people. I am looking for a career not a job. I love people and I like food. I'm a great people pleaser.

Dynamic [Job Title] with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Adaptable [Job Title] offering [Number] years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Self-motivated and dependable [Job Title] offering [Number] years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Experienced [Job Title] with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Skilled [Job Title] offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Experienced [Job Title] offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Responsible [Job Title] with [Number] years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.

Driven server with [Number] years of experience increasing [Type] sales while delivering superior service. Expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Intuitive salesperson able to upsell [Number]% of patrons served, increasing earnings for restaurant and tips.

Personable [Job Title] with more than [Number] years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.

Polished [Job Title] with aptitude for menu memorization and quick calculations. Extensive experience providing first-rate service in [Type] establishments. Thrive in fast-paced environments through excellent [Skill] and [Skill] skills.

Hardworking [Job Title] with [Number] years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Efficient [Job Title] offering [Number] years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food to guests and turning dining tables rapidly to maximizeprofits. Proficient in POS system operations.

Friendly [Job Title] with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Customer-oriented [Job Title] with [Number] years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction [Number]% by maintaining upbeat attitude, quickly attending to guests and [Action].

Results-driven Waitress with [Number] years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.

Dedicated [Job Title] with [Number] years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.

Energetic [Job Title] bringing [Number] year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

Goal-focused [Job Title] with [Number] years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.

  • Focused [Job Title] with over [Number] years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.
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Resume Overview

School Attended

  • Gatesville
  • Culinary
  • Private Classes And Training

Job Titles Held:

  • Manager
  • Server

Degrees

  • GED
    Fine Dinning
    Fine Dinning Etiquettes

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