Manager Resume Example
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MANAGER
Summary
Forward-thinking Hairstylist with 20 years of relevant work experience. Offering excellent problem-solving, leadership, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Skills
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Experience
Apple Inc.April 2019 to CurrentManager
Willow Grove , PA
Willow Grove , PA
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Generated reports to assess performance and make adjustments.
- Automated office operations, managed client correspondence and tracked records.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Apple Inc.October 2010 to April 2019Manager
Yonkers , NY
Yonkers , NY
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Increased customer base and market share by promoting product through diverse channels.
- Generated reports to assess performance and make adjustments.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Assessed, optimized and elevated operations to target current and expected demands.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Modani FurnitureMarch 2005 to August 2007Assistant Store Manager
Santa Ana , CA
Santa Ana , CA
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised clients in processing credit, debit, and cash payments to streamline sales.
Education and Training
Haywood High SchoolMay 1999High School DiplomaCity, State
Dudley Beauty School - KernersvilleNovember 2000License Hairstylist City, State
The University of Tennessee - MartinSome College (No Degree): PsychologyCity, State
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Resume Overview
School Attended
- Haywood High School
- Dudley Beauty School - Kernersville
- The University of Tennessee - Martin
Job Titles Held:
- Manager
- Assistant Store Manager
Degrees
- High School Diploma
License Hairstylist
Some College (No Degree) : Psychology
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