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Manager Resume Example

Resume Score: 80%

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MANAGER
Summary

High-energy front desk manager offering 7 years of related experience and strong motivation to positively impact hotel operations with good communication, organizational and multitasking abilities. Smoothly coordinate customer and team needs with minimal oversight and sound judgment. Expert with 0pera,excel,snyxis and webrez pro and G 6.

Industrious administrative team member with proven organizational, time management and multitasking abilities in hotel settings. Consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes.

Skills
  • Advanced Punjabi,Hindi, English ability to read,write, speaks
  • Continuous development
  • Expert in Opera,snyxis,webrez pro,excel
  • Money handling
  • Cleaning skills
  • Lift 60 pounds
Experience
11/2015 - 07/2019
Company Name - City, StateManager

Supervised 4 department with over 8 employees and $32000monthly budget.

  • Achieved 100% insurance referral activity from 6
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
  • Partnered with manager,s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Increased productivity by 30% and reduced material waste 40% by consistently seeking efficiencies.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored safety and functionality of cleaning equipment and made adjustments to optimize productivity.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Increased safety awareness by 100%, which led to no injuries on team since 2015.
  • Trained 7 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Maintained high level of morale and team-work on production floor through frequent communication with 8 employees.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Showed over 8 associates new procedure and product techniques over 5yrs.
  • Led monthly district conference calls with 8 teams to update and align sales objectives.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Gave input on how to improve training and employee productivity.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Oversaw personnel recruitment, performance and scheduling.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 35%.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
05/2014 - 05/2016
Company Name - City, StateManager

Coached new team members on job tasks and performance strategies.

  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Analyzed employee workloads to meet seasonal demand
  • Coordinated and launched grand openings for new stores.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
  • Partnered with manager,s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Increased productivity by 30% and reduced material waste 30% by consistently seeking efficiencies.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored safety and functionality of cleaning equipment and made adjustments to optimize productivity.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Increased safety awareness by 100%, which led to no injuries on team since 2014.
  • Trained 4 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained high level of morale and team-work on production floor through frequent communication with 5 employees.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Showed over 5 associates new procedure and product techniques over 2yrs.
  • Led monthly district conference calls with front desk teams to update and align sales objectives.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Gave input on how to improve training and employee productivity.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
  • Supervised 3 department with over 4 employees and $23000 monthly budget.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
01/2013 - 05/2014
Company Name - City, StateDispatcher
  • Accurately and efficiently responded to over 30 daily requests.
  • Alerted drivers of road and weather hazards in real time to accomplish 120 days without driver accidents.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Trained over 3 employees on accurate triaging and dispatching procedures while personally
  • Provided dispatch support for roadside assistance calls.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Delivered delivery and pick up to customer locations.
  • Utilized load board to compile data gathered from various sources.
  • Collaborated with others to discuss new customers opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered 100 calls per 8 hrs to answer customer questions.
  • Handled all delegated tasks, including pickupand delivery
  • Collaborated in development of sales
  • Achieved cost-savings by developing functional solutions
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Bakersfield CollegeCity, StateSome College (No Degree): Hotel And Motel Management
06/1984
Delano High SchoolCity, StateHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Bakersfield College
  • Delano High School

Job Titles Held:

  • Manager
  • Dispatcher

Degrees

  • Some College (No Degree) : Hotel And Motel Management
    High School Diploma

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