Manager Resume Example

Coached new team members on job tasks and performance strategies.

• Led employee performance reviews and discussed improvement strategies with each team member.
• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Analyzed employee workloads to meet seasonal demand
• Coordinated and launched grand openings for new stores.
• Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
• Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
• Trained current employees on additional job positions to maintain coverage of roles at all times.
• Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
• Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
• Partnered with manager,s to develop and implement merchandising plans to guarantee profitability on weekly basis.
• Spearheaded development of training strategies for retail partners and e-commerce teams.
• Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
• Increased productivity by 30% and reduced material waste 30% by consistently seeking efficiencies.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Monitored safety and functionality of cleaning equipment and made adjustments to optimize productivity.
• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
• Increased safety awareness by 100%, which led to no injuries on team since 2014.
• Trained 4 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
• Set and administered annual operating budget, consistently maintaining controls and preventing overages.
• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Maintained high level of morale and team-work on production floor through frequent communication with 5 employees.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Showed over 5 associates new procedure and product techniques over 2yrs.
• Led monthly district conference calls with front desk teams to update and align sales objectives.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
• Gave input on how to improve training and employee productivity.
• Communicated store policy violations to upper management to prevent shrinkage and misconduct.
• Enhanced team member productivity by improving monitoring systems and motivational strategies.
• Improved and assessed process functionality to eliminate downtime and boost productivity.
• Communicated and coordinated with multiple departments to achieve top results.
• Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
• Supervised 3 department with over 4 employees and $23000 monthly budget.
• Reviewed performance reports and used data to develop continuous improvement initiatives.

• Accurately and efficiently responded to over 30 daily requests.
• Alerted drivers of road and weather hazards in real time to accomplish 120 days without driver accidents.
• Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
• Trained over 3 employees on accurate triaging and dispatching procedures while personally
• Provided dispatch support for roadside assistance calls.
• Reported delays, accidents, or other traffic and transportation situations.
• Kept detailed and updated records of calls in physical and electronic databases.
• Oversaw investigation and resolution of customer and vendor issues.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Tracked all changes in computer system to keep records current and accurate.
• Delivered delivery and pick up to customer locations.
• Utilized load board to compile data gathered from various sources.
• Collaborated with others to discuss new customers opportunities.
• Performed site evaluations, customer surveys and team audits.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Answered 100 calls per 8 hrs to answer customer questions.
• Handled all delegated tasks, including pickupand delivery
• Collaborated in development of sales
• Achieved cost-savings by developing functional solutions
• Created agendas and communication materials for team meetings.
• Earned reputation for good attendance and hard work.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.