Manager Resume Example California Pizza Kitchen

MANAGER

Professional Summary

Talented Manager with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Skills

Staff Management
Business administration
Budgeting
Verbal and written communication
Relationship development

Problem resolution
Recordkeeping
Customer Complaint Resolution
Telephone etiquette

Work History

Manager | 05/2017 to Current
California Pizza Kitchen - Annapolis , MD

Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Hired, trained and mentored staff to maximize effectiveness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Trained new employees in specific job requirements.
Conducted monthly inventories of raw materials and components on work floor.
Maximized performance by monitoring daily activities and mentoring team of 3-7 associates.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Demonstrated new products, procedures and techniques to employees.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Assistant Manager | 06/2019 to 11/2019
Schlotzsky's Deli - Hot Springs National Park , AR

Monitored employee performance and developed improvement plans.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Coached team on effective upselling and cross-selling methods.
Submitted reports to senior management to aid in business decision-making and planning.
Communicated with managers of other departments to maintain transparency.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Supervised and evaluated staff of 3-5 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Onboarded new employees, including training, mentoring and new hire documentation.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Advanced to keyholder and assistant manager-in-charge in manager's absence.

Cashier Team Lead | 01/2016 to 05/2017
Otg - Houston , TX

Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Resolved escalated customer disputes with special actions such as discounts.
Maintained stock within optimal levels to meet expected customer and sales levels.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Quickly and accurately counted drawers at start and end of each shift.
Received and processed customer payments.
Educated customers on promotions to enhance sales.
Analyzed purchases for signs of fraud.
Increased customer loyalty and retention.

Education

Ivy Tech Community College of Indiana | Associate of ScienceBusiness, Expected in 12/2021

Indiana School of Phlebotomy - CityEKG Certificate, 05/2019

The Excel Center - City | High School Diploma01/2017

Resume Overview

School Attended

Ivy Tech Community College of Indiana
Indiana School of Phlebotomy
The Excel Center

Job Titles Held:

Manager
Assistant Manager
Cashier Team Lead

Degrees

Ivy Tech Community College of Indiana | Associate of Science
Indiana School of Phlebotomy - City
The Excel Center - City | High School Diploma

Manager Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes