Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplishments
Resolved product issue through consumer testing.
Supervised team of 14 staff members.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Sales and Marketing
Staff Management
Strategic planning
Verbal and written communication
Mathematical calculations
Expert in Microsoft office and PowerPoint
Creative merchandising
Operations management
Project Management
Coaching and mentoring
Schedule optimization
Sales expertise
Creative problem solving
Multi-line phone talent
Staff education and training
Work History
Customer Service Representative, 11/2011 to 08/2014 Regal Cars – , ,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Regularly exceeded daily sales and product add-on quotas.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recommended products to customers, thoroughly explaining details.
Answered constant flow of customer calls with minimal wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming.
Working for West at home I worked for the following companies
Toys r us
Halo
QVC
Manager, 06/2002 to 05/2008 54Th Street Grill – Lewisville, TX,
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Monitored direct care activities for optimal patient protections and infection control standards.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Created all staff work schedules so each shift had appropriate number of employees for coverage.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Protected clients' monies and property, including tracking spending and reconciling accounts.
Organized entertaining recreational activities for home while staying within $1000.00 budget.
Mentored and coached staff to improve performance and interactions with residents.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
Assisted residents at 14-person facility with basic hygiene and healthcare needs, including dressing and showering.
Offered learning opportunities to help residents develop important life skills.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Developed and created programs and monitored effectiveness against individual participant needs.
Home Health Aide and Nurse, 02/1999 to 05/2003 Service Corporation International – New Albany, IN,
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Administered medication as directed by physician.
Provided transportation and appointments management.
Assisted disabled clients to support independence and well-being.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Completed medical and program reports and maintained records following clinic standard operating procedures.
Followed nutritional plans to prepare optimal meals.
Administered prescribed medications under direction of physician.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Developed rapport to create safe and trusting environment for care.
Provided direct personal care and administrative services to clients.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Documented vital statistics and coordinated with health care providers.
Improved patients' comfort with massage and application of topical treatments.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Transported clients for medical and personal outings.
Supported families through difficult times by offering emotional support and education on important care tasks.
Funeral Director, 10/1999 to 03/2002 Crane Co. – Kennesaw, GA,
Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Secured and filed burial permits and made funeral arrangements.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Communicated with insurance companies to secure death benefits for payment of services.
Closed and secured caskets and led funeral corteges to churches and burial sites.
Performed embalming procedures and updated case study reports.
Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
Discussed pre-arranged funeral options and explained pricing to clients.
Picked up deceased at private homes, hospitals and county morgues.
Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Completed death certificates, burial permits and other legal documents for families.
Helped families select funeral and burial details from range of available options.
Improved appearance of remains with use of cosmetics.
Embalmed human remains to slow decomposition.
Arranged clergy, music and other service details for clients.
Worked with cemeteries to schedule grave opening and closing.
Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
Assisted clients with pre-arranging funeral services.
Managed timing of floral deliveries for multiple services per day.
Administrative Assistant, 01/2000 to 07/2000 Premier Bank – City, STATE,
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Coordinated bookkeeping activities in QuickBooks and Lawson.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Funeral Director : Mortuary Science And Embalming, Expected in 05/1999 Hudson Valley Community College - Troy, NY GPA:
Lpn Nursing: Nursing, Expected in 05/2001 Marist College - Poughkeepsie, NY GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
