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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Sixteen-year retail professional with multi-faceted experiences to include Human Resources, Diversity & Inclusion, Transportation and Logistics, Store Layout and Design, Program and Project Management and Inventory Management in highly competitive and fast-paced environments. I take ownership of my responsibilities and I get results.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
MANAGER, 07/2015 to Present
Brass Tap Beer BarSan Antonio, TX,
  • Manage the supply chain execution for 25+ complex categories across the Walmart U.S.
  • network by developing and executing processes for item flow path from the Suppliers to Walmart stores.
  • Drive results by setting expectations and leading strategic, cross-functional initiatives and optimizing supply chain management to ensure program in-stocks are at the desired levels.
  • For FYE 2017, exceeded in-stock goals which lead to $1.19B in actual sales on a budget of $1.17B.
  • Oversee inventory management across the Walmart U.S.
  • General Merchandise and Fashion distribution center networks and Supercenter and General Merchandise store formats.
  • Develop and coordinate solutions for merchandise flow exceptions, disruptions and constraints.
  • Collaborate with the Buying, Planning, Modular Development and Product Development teams, along with Suppliers, to develop and oversee the implementation of strategies for new item assortments.
  • Develop, validate and implement item forecast parameters.
  • Manage category inventory budgets and develop and present recommendations to the cross-functional team and senior leadership.
SENIOR MANAGER, 12/2012 to 07/2015
L&T InfotechHinjewadi, IN,
  • Talent Management: Collaborated very closely with Recruiting, Talent Planning, Talent Development and Compensation teams to obtain talent and address future and existing talent needs; Built and implemented robust talent plans for the growing needs of each individual business; Acquired and retained key talent and ensured consistency in compensation practices.
  • Job Analysis: Built and analyzed job descriptions; Advised the business on the execution of organizational change initiatives; Lead associates through change management processes; Provided counsel to associates to ensure successful transitions.
  • Associate Relations: For 1,200+ Sam's Club Associates, built/defined and implemented Human Capital Plans and Diversity & Inclusion Business Plans strategies for areas of support and drove strategies throughout the fiscal year; Lead headcount and budget management for areas of support; Provided guidance to business leaders about HR issues, including Performance Management and Associate Engagement issues.
PROJECT MANAGER, 01/2008 to 12/2012
Public Consulting GroupDallas, TX,
  • Successfully led a team of two human resources and diversity professionals with responsibility for the development, oversight and coordination of the corporate Diversity Goals Program and advancement of company-wide diversity and inclusion efforts.
  • Managed and maintained Candidate Sourcing & [Job] Placements information for over 350 senior-level and executive associates.
  • Managed and executed the Good Faith Efforts piece of the company's Diversity Goals program, of which all Corporate senior-level management and Field management associates were held accountable; Supported the educational and developmental programs that were designed to build cultural competencies for over 55,000 members of management.
  • Partnered closely with, and provided guidance to, divisional (Walmart U.S., Sam's Club, International) Human Resources leadership who supported Officers with their Diversity Goals plans.
  • Analyzed diversity demographics data, including EEO data, and partnered with talent leads to provide quarterly divisional reports and key insights in an effort to achieve associate development and diversity goals.
PROJECT MANAGER, 01/2005 to 01/2008
Public Consulting GroupDes Moines, IA,
  • Designed floor plans and implemented merchandise plans for Division 1 Walmart stores, Walmart Supercenter units, and Neighborhood Market formats.
  • Partnered/Coordinated with Operations, Merchandising, Special Divisions, Store Planning, and other departments to determine store specific layouts and ensure compliance for state-specific requirements.
  • Determined the best space allocation for specific departmental layouts by the use of historical sales data as well as demographic data.
  • Successfully managed rigid timelines for multiple stores simultaneously in different phases of each project.
  • Had responsibility for two associates and their successful management and completion of high profile projects.
ANALYST, 12/2003 to 01/2005
Ascension HealthNovi, MI,
  • Worked consistently with truck carrier dispatchers to ensure efficient routing of Walmart and Sam's Club purchase orders and truckloads from Suppliers located in the Northeast and Southeast regions of the United States to Walmart distribution centers and stores throughout the United States.
  • Manually routed complex direct-to-store lawn mower loads.
  • Established shipping points for new and existing suppliers so they could successfully manage their business with Walmart U.S.
  • Performed troubleshooting while serving as a technical coordinator for the General Merchandise Traffic team.
ASSOCIATE, 11/1999 to 09/2002
Bgc PartnersBuffalo, NY,
  • Was responsible for the supervision of four co-workers, alongside the Operations Manager.
  • Provided superior customer service to customers by efficiently checking them out, assisting with returns, and handling other customer-related issues.
  • Collaborated with product specialists to implement modular plans for the store.
  • Handled very large sums of money during the locking and closing of all registers in the store and prepared the total store's deposit for the bank.
ASSOCIATE, 11/1999 to 09/2002
Bgc PartnersChapel Hill, NC,
  • Was responsible for the supervision of four co-workers, alongside the Operations Manager.
  • Provided superior customer service to customers by efficiently checking them out, assisting with returns, and handling other customer-related issues.
  • Collaborated with product specialists to implement modular plans for the store.
  • Handled very large sums of money during the locking and closing of all registers in the store and prepared the total store's deposit for the bank.
ASSOCIATE, 11/1999 to 09/2002
Bgc PartnersCollegeville, PA,
  • Was responsible for the supervision of four co-workers, alongside the Operations Manager.
  • Provided superior customer service to customers by efficiently checking them out, assisting with returns, and handling other customer-related issues.
  • Collaborated with product specialists to implement modular plans for the store.
  • Handled very large sums of money during the locking and closing of all registers in the store and prepared the total store's deposit for the bank.
ASSOCIATE, 11/1999 to 09/2002
Boston Private Financial HoldingsLos Angeles, CA,
  • Was responsible for the supervision of four co-workers, alongside the Operations Manager.
  • Provided superior customer service to customers by efficiently checking them out, assisting with returns, and handling other customer-related issues.
  • Collaborated with product specialists to implement modular plans for the store.
  • Handled very large sums of money during the locking and closing of all registers in the store and prepared the total store's deposit for the bank.
ASSOCIATE, 11/1999 to 09/2002
Boston Private Financial HoldingsMiami, FL,
  • Was responsible for the supervision of four co-workers, alongside the Operations Manager.
  • Provided superior customer service to customers by efficiently checking them out, assisting with returns, and handling other customer-related issues.
  • Collaborated with product specialists to implement modular plans for the store.
  • Handled very large sums of money during the locking and closing of all registers in the store and prepared the total store's deposit for the bank.
ASSOCIATE, 11/1999 to 09/2002
Boston Private Financial HoldingsNewton, MA,
  • Was responsible for the supervision of four co-workers, alongside the Operations Manager.
  • Provided superior customer service to customers by efficiently checking them out, assisting with returns, and handling other customer-related issues.
  • Collaborated with product specialists to implement modular plans for the store.
  • Handled very large sums of money during the locking and closing of all registers in the store and prepared the total store's deposit for the bank.
Education and Training
B.S: INDUSTRIAL ENGINEERING, Expected in
UNIVERSITY OF ARKANSAS - FAYETTEVILLE, ARKANSAS
GPA:
INDUSTRIAL ENGINEERING
Project Management | Engineering and Industrial Statistics | Total Quality Management | Operations Research | Engineering Economy | Methods and Standards: , Expected in May 2010
- ,
GPA:
Project Management | Engineering and Industrial Statistics | Total Quality Management | Operations Research | Engineering Economy | Methods and Standards: , Expected in May 2010
- ,
GPA:
Interests
Alpha Kappa Alpha Sorority, Inc. Walmart Associate Resource Groups Church Youth Instructor
Skills
budget management, budgets, budget, Business Plans, change management, closing, customer service, Fashion, floor plans, functional, Human Resources, HR, inventory management, inventory, Job Analysis, leadership, Market, Merchandising, money, network, networks, organizational, Performance Management, processes, Product Development, Project Management, Recruiting, Research, routing, sales, shipping, Statistics, strategic, supervision, supply chain, supply chain management, Total Quality Management, troubleshooting
Activities and Honors
Additional Information
  • ORGANIZATIONS/COMMUNITY SERVICE Alpha Kappa Alpha Sorority, Inc. Walmart Associate Resource Groups Church Youth Instructor

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School Attended

  • UNIVERSITY OF ARKANSAS

Job Titles Held:

  • MANAGER
  • SENIOR MANAGER
  • PROJECT MANAGER
  • PROJECT MANAGER
  • ANALYST
  • ASSOCIATE
  • ASSOCIATE
  • ASSOCIATE
  • ASSOCIATE
  • ASSOCIATE
  • ASSOCIATE

Degrees

  • B.S
  • Project Management | Engineering and Industrial Statistics | Total Quality Management | Operations Research | Engineering Economy | Methods and Standards
  • Project Management | Engineering and Industrial Statistics | Total Quality Management | Operations Research | Engineering Economy | Methods and Standards

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