Solutions-focused, versatile management professional with 21 years of impeccable, dedicated military service.
Effective leader who quickly masters new roles and technologies to achieve positive results. Works
extremely well alone or with team members and groups from diverse backgrounds. Capable of handling every assigned task with accuracy and efficiency. Currently possess an active Secret security clearance.
Skills
Strategic Planning
Creative Problem Solving
Team Leadership/Supervision
Time Management
MS Office proficient
Communication
Multi-Task Management
Customer Service
Experience
Manager, 02/2014 to 08/2016 Burger King Corporation – Mccalla, AL,
Subject Matter Expert to the Director, Air Force Corrections and military judge/trial counselors; responsible for the confinement and rehabilitation of 650 military inmates world-wide Authorized over 200 high-risk inmate transfers to 28 various Department of Defense maximum security correctional facilities; institutionalized basic life-saving defensive tactics and physical restraints to maintain the protection and security of security escort team and the general public Drafted routine legal correspondences for attorney partners; executed incarceration orders endorsed from Air Force Trial and Appellate Courts and the Secretary of the Air Force with flawless on-time processing results.
Senior Sales Consultant, 06/2009 to Current Nokia – Denver, CO,
Directs and oversees the organization's sales, policies, objectives and initiatives; sets short-and long-term sales strategies and evaluates effectiveness of current sales programs Enhances sales staff performance, accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members, teaching improved processes and mentoring team members Supports an environment of teamwork and trust; collaborates with peers, customers and supervisors; recommends product or service enhancements to improve customer satisfaction and sales potential Develops product knowledge skills and remain aware of current stock in-store and online; achieves and exceeds goals through sales strategies, clients, sourcing new customers and maintaining and building productive long-term relationships with existing customers Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management.
Manager, 05/2018 to 01/2014 Burger King Corporation – Mchenry, IL,
Directed Security and Law Enforcement operations for 120 on-duty personnel; protected vital national security resources and 34,000 military and civilian base residents daily Strengthened integrated defense measures for 10 Department of Defense critical infrastructures and 20 military war-fighting aircraft's valued over 2 billion dollars Oversaw installation traffic operations for 14 entry access points; led investigations for over 40 major incidents, vehicular accidents and crime scenes.
Manager, 05/2004 to 04/2010 Burger King Corporation – Mcminnville, TN,
Subject Matter Expert on Information Security (Personnel/Industrial) directives; oversaw the protection of classified material for five large government agencies Initiated/submitted Standard Form 85/86 security clearance applications using e-QIP (Electronic Questionnaire for Investigation Processing); tracked out-going clearance holders and facilitated termination of local access from JPAS (Joint Personnel Adjudication System); assisted OPM (Office of Personnel Management) investigators with conducting personnel background investigations for suitability for employment Conducted security briefings/debriefings; established and maintained industry security education training material for expanded distribution to 260 division executives and security managers Educated base-level contracting office employees on security requirements prior to implementation of Department of Defense civilian contracts; completed DD-254 packages, fingerprinting and Visit Authorization Letters (VALs).
Education and Training
Bachelor of Arts: Business Administration, Expected in 2018 Wayland Baptist University - San Antonio, TX GPA: Business Administration
Associate of Applied Science: Criminal Justice, Expected in 2014 Community College of the Air Force - San Antonio, TX GPA: Criminal Justice GPA: 8 Deans List
Naval Corrections Academy Certification: , Expected in Spring 2014 - , GPA:
Skills
Air Force, attorney, basic, Excellent Communication, contracts, Resolves customer complaints, clients, customer satisfaction, delivery, government, Information Security, Law Enforcement, Team Leadership, legal, Letters, Director, mentoring, access, MS Office, Office, Naval, Personnel, Personnel Management, policies, processes, Develops product, rehabilitation, sales, security clearance, Strategic Planning, Supervision, teaching, teamwork, Time Management, training material
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