Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Dedicated to improving profitability, reducing accounting errors and streamlining accounting processes. Expert in processing payments promptly to minimize outstanding debt and avoid excess charges. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

  • First aid and safety
  • Clinical quality program standards
  • Behavioral management
  • State regulations knowledge
  • Case management
  • Invoicing prowess
  • Collections duties
  • Billing statement review
  • Payment processing
  • Database management
  • Financial reporting
  • Management accounting
  • Budgeting
  • Financial management
  • Financial statement analysis
  • Business analysis
  • Business development
  • Customer relations
  • Business planning
  • Process improvements
  • Staffing requirements
  • Employee training
  • Resource allocation
  • Consulting
  • Team leadership
  • Business Administration
  • Staff management
Work History
01/2009 to Current Manager Wendy's | Havelock, NC,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Limited portion sizes and used garnishes to control food costs.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Provided management with feedback regarding employee performance and training needs.
  • Cross-trained existing employees in order to maximize team performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
11/2019 to Current Certified Caregiver Sunrise Senior Living | Minnetonka, MN,
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
08/2016 to 12/2018 Billing Specialist Artesia General Hospital | Carlsbad, NM,
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Trained and mentors new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Executed billing tasks and recorded information in company databases.
12/2015 to 08/2016 Lifeguard Bluegreen Resorts | Tempe, AZ,
  • Attentively watch over swimmers being quick to identify those in distress.
  • Monitored safety of all guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
  • Share tips with patrons on swimming techniques and strength training.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Checked water readings every 3 hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Arranged, coordinated and implemented promotion of aquatic facility programs and events such as relays, swim team meets, inner tube water polo and synchro meets.
Expected in 01/2016 High School Diploma | Poplar Bluff High School, Poplar Bluff, MO GPA:
  • Graduated with 3.5 GPA
Expected in Associate of Applied Science | Three Rivers College , Poplar Bluff, MO, GPA:
  • Dean's List January 2016
  • Dean's List August 2016
  • Continuing education in Applied Science
  • Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Home Aid - Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Documentation - Ensured charting accuracy through precise documentation.
  • Patient Care - Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Monitored patients' respiration activity, blood pressure and blood glucose levels.
  • Resolved product issue through consumer testing.

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School Attended

  • Poplar Bluff High School
  • Three Rivers College

Job Titles Held:

  • Manager
  • Certified Caregiver
  • Billing Specialist
  • Lifeguard


  • High School Diploma
  • Associate of Applied Science

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