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Manager Resume Example

Resume Score: 80%

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BB
MANAGER
Summary

I have alot of sales experience and great consumer service skills. I've mainly worked in food service but have also worked construction, worked fast food, been a delivery driver at almost every razorback pizza and also at loafin Joe's and Jimmy John's. I have a great memory when it comes to prices and products companies offer and I'm a very quick learner. I'm willing to do whatever it takes to keep sales up and to provide consumer service the consumer is happy with. I respect upper management and I respect the company I work for. I am flexible and willing to learn new tasks as needed.

Skills
  • Issue and conflict resolution
  • Staff development
  • MS Office
  • Relationship development
  • Organization
  • Supervision
  • Planning and coordination
  • Team management
  • Customer service
  • Inventory management
  • Communications
  • Problem resolution
  • Business operations
  • Security systems
  • Safe food handling
  • Point of Sale (POS) system operations
  • Menu memorization
  • Effective sales techniques
  • High-volume dining
  • Service prioritization
  • Liquor, wine and food service
  • Conflict and dispute resolution
  • Check payment processing
  • Relationship management
  • Buffet setup and takedown
  • Special dietary requirements
  • Effective customer upselling
  • Bussing expertise
  • Table setting arrangements
  • Sales techniques
  • Food safety understanding
  • Menu knowledge
  • Dish preparation
  • Food inspection
  • Dining customer service
  • Seating assignment preparation
  • Price memorization
  • Wine pairings
  • Cargo handling
  • Excellent sense of direction
  • Exceptional written and verbal communication skills
  • Time management skills
  • Courteous and polite demeanor
  • Local routes understanding
  • Responsible driver
  • Dependable and reliable
  • Doubles and Triples specialist
  • Trip planning
Experience
Manager / Company Name - City, State02/2016 - 12/2018
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for 12-member team.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Gave input on how to improve training and employee productivity.
  • Supervised cooking and delivery department with over 8 employees.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
Manager / Company Name - City, State12/2015 - 10/2016
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Gave input on how to improve training and employee productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
Waitress Manager / Company Name - City, State05/2013 - 05/2016
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Coached new team members on job tasks and performance strategies.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
Waitress / Company Name - City, State12/2010 - 10/2013
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Checked order accuracy and food quality before delivering to customers.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Education and Training
Career Academy of Hair Design - City, StateSome College (No Degree): Cosmetology
Har-Ber High School - City, State2011High School Diploma
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Resume Overview

School Attended

  • Career Academy of Hair Design
  • Har-Ber High School

Job Titles Held:

  • Manager
  • Waitress Manager
  • Waitress

Degrees

  • Career Academy of Hair Design - City, State Some College (No Degree) : Cosmetology
    Har-Ber High School - City, State 2011 High School Diploma

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