Manager Resume Example
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MANAGER
Summary
I have alot of sales experience and great consumer service skills. I've mainly worked in food service but have also worked construction, worked fast food, been a delivery driver at almost every razorback pizza and also at loafin Joe's and Jimmy John's. I have a great memory when it comes to prices and products companies offer and I'm a very quick learner. I'm willing to do whatever it takes to keep sales up and to provide consumer service the consumer is happy with. I respect upper management and I respect the company I work for. I am flexible and willing to learn new tasks as needed.
Skills
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Experience
Manager / Pizza Hut - California , MO02/2016 - 12/2018
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Executed new training initiative to improve skills and develop leaders from within.
- Managed day-to-day operations, including supervision and assignment delegation for 12-member team.
- Improved and assessed process functionality to eliminate downtime and boost productivity.
- Gave input on how to improve training and employee productivity.
- Supervised cooking and delivery department with over 8 employees.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
Manager / Pizza Hut - Camden , SC12/2015 - 10/2016
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
- Gave input on how to improve training and employee productivity.
- Greeted and assisted all customers daily in high-traffic retailer.
- Communicated and coordinated with multiple departments to achieve top results.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Maintained open and professional team relationships to quickly identify and resolve issues.
Waitress Manager / Aramark Corp. - Dobbs Ferry , NY05/2013 - 05/2016
- Led employee performance reviews and discussed improvement strategies with each team member.
- Executed new training initiative to improve skills and develop leaders from within.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Coached new team members on job tasks and performance strategies.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Decreased costs by negotiating with vendors and suppliers for better prices.
Waitress / Jims Razorback Pizza - City , STATE12/2010 - 10/2013
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Calculated charges, issued table checks and collected payments from customers.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Prepared salads and appetizers to back up kitchen staff.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Checked order accuracy and food quality before delivering to customers.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Education and Training
Career Academy of Hair Design - City, StateSome College (No Degree): Cosmetology
Har-Ber High School - City, State2011High School Diploma
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Resume Overview
School Attended
- Career Academy of Hair Design
- Har-Ber High School
Job Titles Held:
- Manager
- Waitress Manager
- Waitress
Degrees
- Career Academy of Hair Design -
City,
State Some College (No Degree) : Cosmetology
Har-Ber High School - City, State 2011 High School Diploma
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