LiveCareer-Resume

Manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Marketing
  • Staff development
  • Sales Techniques
  • Project management
  • Online marketing and advertising
  • Safe serving knowledge
  • Alcohol ordering
  • Suggestive selling
  • Outstanding customer service
  • Extensive spirits knowledge
  • Anticipating guest needs
  • Proficient in mixology
  • Basic accounting
  • Special events planning
  • Event calendar management
  • Food service knowledge
  • Guest relations
  • Menu memorization
  • Liquor, wine and food service
Education and Training
Harford Community College Bel Air, MD Expected in : Political Science - GPA :
Certifications

Servsafe Food Handler Certified

TIPS Alcohol Certified

Experience
First Watch Restaurants - Manager
Hopkins, MN, 06/2021 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Interviewed, hired and trained new employees.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Drove event attendance while reducing overhead through marketing and outreach initiatives.
  • Developed and implemented strategic social media marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Produced creative collateral to successfully share communication strategies and achieve public relations goals.
  • Monitored cash intake to reduce discrepancies.
  • Maintained detailed inventory of bar supplies and stocked work areas.
Golfsuites - Bartender
Jenks, OK, 10/2019 - 06/2021
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Created unique cocktails for special events.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Collected appetizer, entree and wine orders from patrons.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Kimpton Hotels - Server
Chicago, IL, 06/2018 - 01/2020
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Provided timely checks on guest needs and brought requests.
Activities and Honors

Nominated for Harford's Best Server 2020, awarded honorable mention

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Resume Overview

School Attended

  • Harford Community College

Job Titles Held:

  • Manager
  • Bartender
  • Server

Degrees

  • Some College (No Degree)

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