I was a restaurant manager and customer service manager within the restaurant for 2 years with a winning attitude and desire to deliver a exceptional dining experience that was timely and efficient. Focused on setting high expectations and raising service standards.
Customer service manager with expertise in delivering support services and resolving customer complaints. Trained in most major software programs.
Superior communication skills
Cheerful and energetic
MS Office proficient
Effective team player
Staff training and development
Fluent in American Sign Language
Dependable and reliable
Maintained daily cleanliness of broiler and fryers. Answered telephone calls and responded to inquiries. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Firehouse SubsJuly 2014 to CurrentManager Altamonte Springs, FLManged store sales, inventory, employees and customer service. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards.
Lyman HIgh School12High School Diploma: General Longwood, FL, USAMinor in computer tech and customer service management.