Manager Resume Example 7 Eleven - Oklahoma City, Oklahoma

MANAGER

Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Skills

Issue and conflict resolution
Systems and automation applications

Customer service
Inventory management

Experience

Manager - 7-Eleven (Oklahoma City, OK)April 2013 - Current

Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Assigned tasks to associates to fit skill levels and maximize team performance.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Promoted employee safety awareness resulting in zero injuries.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Facilitated month-end journal entries, account reconciliation and invoicing ucompany software.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Met with each associate to establish realistic monthly sales goals.
Generated reports to assess performance and make adjustments.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Cross-trained in every store role to maximize operational knowledge.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Interacted with prospects and customers at various events, including fundraisors and in store promotions.
Increased customer base and market share by promoting product through diverse channels.
Assessed, optimized and elevated operations to target current and expected demands.
Handled over $20,000. in funds each day in fast-paced convenience store environment.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Established ambitious goals for employees to promote achievement and surpass business targets.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.

Server/Bartender - Pepperoni Grille (Oklahoma City, OK)April 2011 - June 2012

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to 40-200 customers per day at food establishment.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Upsold customers and optimized table-turns to outperform average sales by 12%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Server/Hostess - Cheesecake Factory (Oklahoma City, OK)March 2007 - April 2011

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to 80-200 customers per day at restaurant establishment.
Upsold customers and optimized table-turns to outperform average sales by 20%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education and Training

High School DiplomaMay 2007Edmond Memorial High School, Edmond, OK

Resume Overview

Companies Worked For:

7-Eleven
Pepperoni Grille
Cheesecake Factory

School Attended

Edmond Memorial High School

Job Titles Held:

Manager
Server/Bartender
Server/Hostess

Degrees

High School Diploma

Manager Resume Example

Resume Score: 80%

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