Manager Resume Example Puppy Love - Fort Lauderdale, Florida

MANAGER

Professional Summary

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of different cuisines. Dynamic server, trainer, and manager highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Core Qualifications

Highly responsible and reliable High-volume dining Point of Sale (POS) system operation Upbeat, outgoing and positive Extensive hospitality background Food safety understanding

Experience

Manager
January 2013 to February 2014Puppy Love － Plantation, FL

Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Caring for the puppies by giving baths, feeding, giving water, taking for walks.

Veterinary Assistant
May 2010 to September 2011Scarborough Animal Clinic － Plantation, Fl

Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Wrote order supply requests to replenish merchandise.
Checked the quantity and quality of received products Cared for animals with special medical needs, including diabetes.
Prioritized animal safety and comfort at all times.
Transported animals throughout the grooming facility.
Gave medical baths when prescribed by a veterinarian.
Walked large dogs and restrained physically strong or aggressive dogs.
Fed and cared for cats while their owners were traveling.
Assisted co-workers.

Shift Manager
June 2009 to May 2010Primanti Bros. Pizza － Sunrise, FL

Conducted daily pre-shift meetings to ensure organizational efficiency.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Accepted payment from customers and made change as necessary.
Assisted diners with seating as needed Assisted co-workers.
Attempted to limit problems and liability related to customers' excessive drinking Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Server
August 2007 to June 2009PF Chang's China Bistro － Sunrise, FL

Assisted diners with seating as needed.
Attempted to limit problems and liability related to customers' excessive drinking.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Cleaned work areas and tables.
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
Trained new employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Greeted customers in the restaurant took and rang up orders, handled payment and thanked customers.

Server
February 2004 to January 2008Olive Garden － Plantation, FL

Accepted payment from customers and made change as necessary.
Assisted co-workers.
Assisted diners with seating as needed.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
Attempted to limit problems and liability related to customers' excessive drinking.
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
Checked the quantity and quality of received products.

Education

Certificate, Veterinarian Assistant : 2011US Career InstituteGPA: GPA: 0Specialized in Veterinarian Assistant. Coursework in Animal Psychology Coursework in Animal Husbandry and Animal Nutrition GPA: 0

Accomplishments

Generated a 20% increase in wine sales by making appropriate food-pairing suggestions to guests.
Supervised team of three staff members.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
Filled beverage and ice dispensers.
Applied safety procedures and policies as outlined in Department Safety Manual.
Food Preparation Assigned patrons to tables suitable for their needs and according to rotation Cleaned and organized eating, service and kitchen areas.
Answered telephone calls and responded to inquiries.

Skills

cash receipts, customer satisfaction, excellent customer service, customer service, diabetes, direction, food safety, Food safety, inventory, meetings, organizational, POS, Psychology, quality, quality control, reconciling, safety, safety codes, sales, servers, tables

Resume Overview

Companies Worked For:

Puppy Love
Scarborough Animal Clinic
Primanti Bros. Pizza
PF Chang's China Bistro
Olive Garden

School Attended

US Career Institute

Job Titles Held:

Manager
Veterinary Assistant
Shift Manager
Server

Degrees

Certificate, Veterinarian Assistant : 2011

Manager Resume Example

Resume Score: 90%

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