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Manager Resume Example

Resume Score: 80%

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MANAGER
Professional Summary

Industrious and enthusiastic management professional offering 15+ years of medical assisting/office manager experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills
  • Medical transcription
  • Monitoring patient progress
  • Simple dressings
  • Insurance claims
  • Diagnostic equipment expertise
  • Medical office administration
  • Direct patient care
  • EMR / EHR
  • Infection control and aseptic procedures
  • Completing insurance forms
  • Patient-focused care
  • Account management
  • Patient assessments
  • Data entry
  • Laboratory maintenance
  • OB/GYN procedures
  • Assisting with physical exams
  • Using a centrifuge
  • Charting and clinical documentation
  • Medical Records Management
  • Patient privacy
  • Patient scheduling
  • CPR/First Aid Certified
  • Compassionate
  • Medical billing and coding
  • Phlebotomy
  • Payment collection
  • Adaptable
  • Patient management
Work History
Manager10/2018 to Current
Ultimate Fitness & Bariatric Center – Terre Haute, IN
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Recorded inventory sales into organization's weekly income report.
  • Maintained current knowledge of all facets of operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with MindBody Software.
  • Demonstrated new products, procedures and techniques to employees.
Part Time Assistant10/2018 to Current
Ultimate Health And Fitness – Terre Haute, IN

Assisted with daily needs as needed: Front desk, billing and back office.

Medical Assistant/Office Manager03/2005 to Current
Ruben Gonzales, M.D. – Terre Haute, IN
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Prepared and administered medications to alleviate patient symptoms.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Dr. Gonzales.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Assisted physicians in follow-through of care.
  • Gathered forms, copied insurance cards and payments to collect patient information for billing and insurance filing.
  • Welcomed patients and inquired about well being since last treatment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Escorted patients to examination rooms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained all prescribed laboratory testing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Measured patient pulse oximetry.
Education
Associate of Science: Medical Assisting03/2005Indiana Business College- Terre Haute, iN
High School Diploma06/2003West Vigo High School- West Terre Haute, IN
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Resume Overview

Companies Worked For:

  • Ultimate Fitness & Bariatric Center
  • Ultimate Health And Fitness
  • Ruben Gonzales, M.D.

School Attended

  • Indiana Business College
  • West Vigo High School

Job Titles Held:

  • Manager
  • Part Time Assistant
  • Medical Assistant/Office Manager

Degrees

  • Associate of Science : Medical Assisting 03/2005
    High School Diploma 06/2003

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