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manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Experience
02/1997 to 07/2003
Manager Hcl Technologies Ltd. Camden, GA,
  • Handled complaints and resolved customer conflicts.
  • Interviewed, hired and trained new employees.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Coached and developed team members to support employee growth and development.
  • Upheld operating procedures and safety standards.
  • Delivered high level of quality service resulting in consistent, positive feedback from guests.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
11/2005 to 02/2008
Design Specialist for Lighting and Electrical Home Depot City, STATE,
  • Responsible for departments, products, knowledge, and application for customer enhancement.
  • Kept department organized through restocking, merchandizing, maintenance, and housekeeping.
  • Assisted customers with their lighting needs with products, knowledge, and application.
  • Handled special orders, in-store transfers, and all communications with costumers via phone calls and/or emails.
04/2009 to 07/2013
Equestrian/Garden Program Assistant Down Home Ranch City, STATE,
  • Assisted management with planning and logistics for program activities.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Maintained positive working relationship with fellow staff and management.
11/2014 to 06/2017
Resident Assistant/Weekend Resident Assistant Down Home Ranch City, STATE,
  • Aided residents with ambulation or walker, cane and wheelchair use.
  • Completed routine rounds, checking with residents to meet care needs.
  • Welcomed new residents and assisted with community adjustment.
  • Assisted with resolving resident conflicts and disputes.
  • Transported residents to activities and meals.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Chaperoned group-sponsored trips and social functions.
  • Observed students to detect and report unusual behavior.
  • Developed and coordinated educational programs for residents
  • Communicated with staff to resolve problems with individual residents.
Education and Training
Expected in to to
: General Studies
Austin Community College - Austin, TX
GPA:
Expected in to to
: Spanish Language and Literature
TX State - Austin, TX,
GPA:
Skills
  • Recruitment and Hiring
  • Employee Coaching and Motivation
  • Verbal and Written Communication
  • Training and Development
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Project Planning
  • Documentation and Reporting
  • Mediation Techniques
  • Facility Security
  • Mental Health Disorders
  • Maintenance Requests
  • First Aid and CPR
  • Issue Resolution
  • Activities Oversight
  • Ethical Standards
  • HIPAA Compliance
  • Dietary Requirements
  • Emotional Support
  • Microsoft Office
  • Life Skills Development
  • Developmental Disorders
  • Crisis Prevention Intervention
Summary

Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and perfect role model for campus residents. Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

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Resume Overview

School Attended

  • Austin Community College
  • TX State

Job Titles Held:

  • Manager
  • Design Specialist for Lighting and Electrical
  • Equestrian/Garden Program Assistant
  • Resident Assistant/Weekend Resident Assistant

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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