Manager resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
- Project Management
- Staff Development
- Sales Techniques
- Scheduling and Coordinating
- Team Leadership
- Hiring and Training
- Work Planning and Prioritization
- Complex Problem Solving
- Staff Training
- Documentation and Reporting
- Problem Resolution
- Training and Development
Education and Training
Accounting Greece, Expected in 06/2009 ā ā Bachelor of Accountancy : - :
Experience
Planet Fitness Inc. - Manager
Lakewood/Denver (Colfax), CO, 03/2017 - 10/2022
Lakewood/Denver (Colfax), CO, 03/2017 - 10/2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained adequate staffing to meet objectives within budget.
Logan's Roadhouse - Server
Roanoke, VA, 03/2015 - 03/2017
Roanoke, VA, 03/2015 - 03/2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Reviewed daily specials, menu changes and service specifications.
- Informed customers about specials, upselling additional food and drink items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Refilled drinks and checked with diners to meet specific needs.
Firstservice Residential - Hostess
Rye Brook, NY, 02/2015 - 03/2015
Rye Brook, NY, 02/2015 - 03/2015
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
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Resume Overview
School Attended
- Accounting
Job Titles Held:
- Manager
- Server
- Hostess
Degrees
- Bachelor of Accountancy
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