Manager Resume Example
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MANAGER
Professional Summary
Well-qualified; Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction,business goals and sales excellence. Skilled in coordinating documentation and handling payments. Motivated professional capable of building productive relationship's resolving complex issues and winning customer loyalty. Bringing 10+ years background in maintaining customer satisfaction and contributing to company success.
Skills
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Work History
Manager , 08/2020 to 11/2020
Papa Murphy's Holdings, Inc. – Caldwell , ID
Papa Murphy's Holdings, Inc. – Caldwell , ID
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities and mentoring team of 3 associates.
- Trained new employees in specific job requirements.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Aided with prescription refill requests.
- Reviewed and sent medical records to other physicians upon request.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Visual Associate/NF1, 10/2017 to 06/2020
Pets At Home Group – Brentford , SD
Pets At Home Group – Brentford , SD
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Developed merchandising strategy to efficiently move overstock.
- Updated pricing and signage to complete product displays and educate customers.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Operated cash register and maintained correct balance transactions per day.
- Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Eliminated process gaps by implementing new methods of standardized training.
Customer Service Representative Agent, 05/2014 to 09/2017
Wells Fargo Home Mortgage – City , STATE
Wells Fargo Home Mortgage – City , STATE
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Resolved customer complaints and addressed emergency requests and needs.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
Assistant Manager, 01/2009 to 05/2014
Jack In The Box – City , STATE
Jack In The Box – City , STATE
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Cooked all menu items according to specified instructions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
High School Diploma: 06/2010
Patriot Highschool - City
Patriot Highschool - City
Associate of Arts: Business AdministrationCopper Mountain College - City, State
Vocational: Cosmetology, 05/2019
Elite Cosmetology School - City, State
Elite Cosmetology School - City, State
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Resume Overview
School Attended
- Patriot Highschool
- Copper Mountain College
- Elite Cosmetology School
Job Titles Held:
- Manager
- Visual Associate/NF1
- Customer Service Representative Agent
- Assistant Manager
Degrees
- High School Diploma : 06/2010
Associate of Arts : Business Administration
Vocational : Cosmetology , 05/2019
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