Manager Resume Example
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MANAGER
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Manager, Paradies Lagardère Travel Retail, November 2015-CurrentPortland , ME
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Recruited and hired qualified candidates to fill open positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Cross-trained in every store role to maximize operational knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Automated office operations, managed client correspondence and tracked records.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Accounts Receivable Clerk, Dent Wizard International, November 2015-CurrentDetroit , MI
- Reconciled accounts receivable and prepared income summary reports and cash reports.
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
- Compiled budget documents and monitored costs to maintain control systems.
- Calculated unpaid invoices to maintain updated receivables reports.
- Facilitated timely year-end audits by working closing with agency auditors to provide requested samples.
- Increased efficiency and reduced expenses by implementing improved accounting procedures.
- Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
- Reached out to vendors and customers in order to resolve account problems.
- Developed process improvement initiatives to ensure timely and consistent receipts for organization.
- Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Distributed invoices using postal mail, email or digital transmissions.
Manager, Paradies Lagardère Travel Retail, March 2009-November 2015Saint Louis , MO
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Recruited and hired qualified candidates to fill open positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Assessed, optimized and elevated operations to target current and expected demands.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Cross-trained in every store role to maximize operational knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Automated office operations, managed client correspondence and tracked records.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Generated reports to assess performance and make adjustments.
- Met with each associate to establish realistic monthly sales goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
High School DiplomaRichfield High School, , CityMay 2003
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Resume Overview
School Attended
- Richfield High School
Job Titles Held:
- Manager
- Accounts Receivable Clerk
Degrees
- High School Diploma
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