Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated manager with 17 years of experience and record of success in management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
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Experience
Manager, 02/2009 to 12/2021
Publicis Groupe – West Chicago, IL,
Publicis Groupe – West Chicago, IL,
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Managed shifts in absence of store owner to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Interviewed, hired and trained new employees.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Completed daily sales reports and analyzed metrics to identify trends.
- Supervised staff performing daily activities.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
- Led, trained and developed culinary team members to meet and exceed restaurant standards.
- Measured business levels and forecasted trends to better align supplies and employee scheduling for optimum coverage.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 50+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Worked with supervisor to develop customer service improvement initiatives.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Server, 07/2020 to 11/2020
Uno Pizzeria & Grill – Nashua, NH,
Uno Pizzeria & Grill – Nashua, NH,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.zes
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Discussed dining menu information to aid in decision process for senior residents.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Inventoried food supplies to determine needs and replenish stations.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Designed emergency protocols to enhance customer and worker safety.
Assistant Manager, 04/2016 to 02/2017
Burger King Corporation – Aiken, SC,
Burger King Corporation – Aiken, SC,
- Delegated daily tasks to team members to optimize group productivity.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Coached and developed store associates through formal and informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Scheduled staff to assign employee shifts according to departmental and business needs.
Education and Training
High School Diploma: , Expected in 05/2011
Eufaula High School - Eufaula, AL
Eufaula High School - Eufaula, AL
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School Attended
- Eufaula High School
Job Titles Held:
- Manager
- Server
- Assistant Manager
Degrees
- High School Diploma
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