I am a motivated individual with experience as a supervisor, who has strong problem solving and analytical skills as well as exceptional customer service and communication skills.
Skills
Exceptional communication skills
Excellent problem-solving abilities
MS Windows and MS Office proficient
Some experience with FDCPA (fair debt collection practices act)
Some credit card experience
Ability to give directions
Excellent organizational skills
Goal-oriented
Analytical
Work History
Manager, 09/2012
to 12/2016 Dairy Queen – De Smet,
SD
Was responsible for managing all employees and their daily productivity.
Hired and trained employees in all areas.
Was responsible for handling and compensating disgruntled and unruly customers.
Was responsible for all aspects of Human Resources including but not limited to; new hire paperwork, truancy management, and employee and customer complaints, compensations, and disciplinary actions.
Worked with multiple computer systems while operating the Point of Sale computer operated register systems.
Used internet based platforms for employee scheduling and productivity tracking.
Used problem solving and communication skills to find solutions to any malfunctions with machines, computer systems, credit card systems etc.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Shift Manager, 12/2013
to 01/2017 Subway – De Smet,
SD
Overlooked work preformed on a daily bases by creating and monitoring daily task lists and assigning obligations to workers on duty.
Supervised work in progress and assisted teams of workers throughout the work day.
Interacted with customers to provide excellent service and customer satisfaction and to address any concerns or complaints.
Ensured food was stored and cooked at correct temperature
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
General Education Courses / no degree obtained: General Education Courses,
N/A South Dakota State University - Brookings,
SD / Online
Courses Completed May 2015
Psychology
Sociology
Art History / Appreciation
General Education Courses / no degree: General Education,
Rasmussen - Fargo,
ND / Online
