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Manager Resume Example

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MANAGER
Professional Summary
I am a motivated individual with experience as a supervisor, who has strong problem solving and analytical skills as well as exceptional customer service and communication skills. 
Skills
  • Exceptional communication skills
  •  Excellent problem-solving abilities
  • MS Windows and MS Office proficient
  • Some experience with FDCPA (fair debt collection practices act)
  • Some credit card experience 
  • Ability to give directions

  • Excellent organizational skills
  • Goal-oriented
  • Analytical
Work History
Manager, 09/2012 to 12/2016
Dairy Queen – De Smet, SD
  • Was responsible for managing all employees and their daily productivity.
  • Hired and trained employees in all areas.
  • Was responsible for handling and compensating disgruntled and unruly customers. 
  • Was responsible for all aspects of Human Resources including but not limited to; new hire paperwork, truancy management, and employee and customer complaints, compensations, and disciplinary actions.
  • Worked with multiple computer systems while operating the Point of Sale computer operated register systems. 
  • Used internet based platforms for employee scheduling and productivity tracking.
  • Used problem solving and communication skills to find solutions to any malfunctions with machines, computer systems, credit card systems etc. ​
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Shift Manager, 12/2013 to 01/2017
Subway – De Smet, SD
  • Overlooked work preformed on a daily bases by creating and monitoring daily task lists and assigning obligations to workers on duty.
  • Supervised work in progress and assisted teams of workers throughout the work day.
  • Interacted with customers to provide excellent service and customer satisfaction and to address any concerns or complaints.
  • Ensured food was stored and cooked at correct temperature
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.


Education
General Education Courses / no degree obtained: General Education Courses, N/A
South Dakota State University - Brookings, SD / Online
Courses Completed May 2015
  • Psychology 
  • Sociology 
  • Art History / Appreciation

General Education Courses / no degree: General Education, Rasmussen - Fargo, ND / Online

Courses Completed June 2016

  • General Mathematics
  • English Composition
  • Introduction to Literature
  • Speech Communication


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Resume Overview

Companies Worked For:

  • Dairy Queen
  • Subway

School Attended

  • South Dakota State University
  • Rasmussen

Job Titles Held:

  • Manager
  • Shift Manager

Degrees

  • General Education Courses / no degree obtained : General Education Courses , N/A
    General Education Courses / no degree : General Education ,

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