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Manager Resume Example

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MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Proactive office Assistant with experience over 10 plus of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Workforce Management
  • Systems and automation applications
  • Friendly, positive attitude
  • Multitasking
  • Critical thinking
  • Reliable and trustworthy
  • Excel spreadsheets
  • Mail management
  • Meeting planning
  • Dedicated team player
  • Schedule management
  • Meticulous attention to detail
  • Microsoft Office
  • Professional and mature
  • Understands grammar
  • Proofreading
  • Self-starter
  • Schedule and calendar management
  • Inventory replenishment
Experience
Buz And Ned's Real Barbecue | Richmond , VAManager09/2013 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Buz And Ned's Real Barbecue | Richmond , VAOffice Assistant08/2013 - Current
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained business records by updating customer information.
  • Received and screened high volume of internal and external communications.
Jason's Deli | Richmond , VACashier03/2009 - 10/2012
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
Regent University | Virginia Beach, VASome College (No Degree) in Psychology
Open High School | Richmond, VAHigh School Diploma06/2010
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Resume Overview

Companies Worked For:

  • Buz And Ned's Real Barbecue
  • Jason's Deli

School Attended

  • Regent University
  • Open High School

Job Titles Held:

  • Manager
  • Office Assistant
  • Cashier

Degrees

  • Some College (No Degree) in Psychology
    High School Diploma

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