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Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Talented Supervisor with excellent issue and conflict resolution skills and more than 9 years of experience leading successful teams. Highly effective and knowledgeable in process improvement and inventory control.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements.

Skills
  • Team leadership
  • Issue resolution
  • Inventory oversight
  • Customer service
  • Goal-oriented
  • Exceptional time management skills
  • Natural leader
  • Skilled problem solver
  • Quick learner
  • Computer literate
  • Dependable and reliable
  • Safety Equipment
  • Construction management
  • Knowledgeable in construction safety
  • Heavy labor
  • Heavy equipment operation
  • Reading blueprints
  • Excellent customer relations
  • Fiber Splicing
  • Sales
  • Product Sales
  • Product Knowledge
Work History
05/2013 to Current Manager Cognizant Technology Solutions | Woonsocket, RI,
  • Communicated clear expectations and goals to each team member.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Participated in physical inventory counts every Week.
  • Trained all New Hires in Customer Experience as Well as Installing Viasat Internet.
  • Helped all techs Company Wide in troubleshooting problems Via Phone.
  • 7 Years Experience in Installing Direct TV, Viasat Internet and Fiber optic Cable.
  • Audited Jobs to make sure all Jobs were up to code and not out of regulation.
  • Certified Master Trainer for Viasat Internet.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Maximized performance by monitoring daily activities and mentoring team of 9 associates.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
06/2019 to 08/2019 Night Crew Stocker Spartannash | Beatrice, NE,
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Maintained neat, orderly and safe work space.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
  • Inspected floor displays, noted missing items and immediately replenished merchandise
08/2008 to 05/2013 Field Supervisor G4s | Saint Paul, MN,
  • Kept teams on task and completing milestones on time.
  • Investigated issues and developed effective solutions.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
  • Accurately read, understood, and carried out written instructions.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Ensured proper installations through accurate reading of blueprints.
  • Performed routine preventive maintenance to ensure that building systems operated efficiently.
  • Provided accurate measurements and estimates for all projects.
  • Safe and efficient operation of Heavy Machinery.
  • Evaluated performance and progress, and made proactive adjustments.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Reworked positions and workflow based on individual abilities and production targets.
07/2006 to 02/2008 Cook Elwyn | Havertown, PA,
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Handled currency and credit transactions quickly and accurately.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Reported to each shift on time and ready to work.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Performed all position responsibilities accurately and in a timely manner.
  • Greeted customers and provided excellent customer service.
  • Operated the drive-through window and sales register quickly and efficiently.
Education
Expected in 2008 High School Diploma | Preston High School, Preston, OK GPA:

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How this resume score could be improved?

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86Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Preston High School
Job Titles Held:
  • Manager
  • Night Crew Stocker
  • Field Supervisor
  • Cook
Degrees
  • High School Diploma