Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
High School Mount Pleasant, UT, Expected in 05/2012 High School Diploma : - GPA :
Experience
Planet Fitness Inc. - Manager
Planet Fitness Missoula, MT, 03/2021 - Current
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Eliminated inefficiencies and process gaps to improve function of [Type] team.
Planet Fitness Inc. - Manager
Plant City, FL, 09/2019 - 03/2021
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Assembled action item roadmaps to detail initiatives and provide insight into reporting for budgeting and planning specifics.
Belk - Clinique Counter Manager
Brooksville, FL, 12/2017 - 09/2019
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Modeled effective selling behaviors to obtain high customer engagement.
  • Delivered effective mentoring and training to [Number] [Job title]s, successfully building team of sales-driven individuals with strong cosmetics and skincare understanding.
  • Followed safety and maintenance standards to keep all beauty tools and customer areas clean and organized.
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Grew revenue by improving sales and service strategies.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Built lasting client relationships by organizing and planning sales events.
Ulta Salon, Cosmetics & Fragrance, Inc. - Beauty Advisor
Nampa, ID, 09/2017 - 12/2017
  • Finalized purchases and processed payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Scheduled appointments for customers using internal software system.

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Resume Overview

School Attended

  • High School

Job Titles Held:

  • Manager
  • Manager
  • Clinique Counter Manager
  • Beauty Advisor

Degrees

  • High School Diploma

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