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Manager Resume Example

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MANAGER
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History
Mable's Table Restaurant- Manager
Chicago, IL10/2019 - 03/2020
  • Maximized performance by monitoring daily activities and mentoring team of 15 associates.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Aloha.
Cafe Brauer- Manager
Chicago, Illinois05/2015 - 10/2019
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Maximized performance by monitoring daily activities and mentoring team of 20 associates.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Demonstrated new products, procedures and techniques to employees.
  • Trained new employees in specific job requirements.
  • Recruited and developed 10 employees for Service department.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Aloha.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
El Jardin Mexican Restaurant- Server
Chicago, IL04/1996 - 09/2015
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Bussed and reset 40 tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Schaumburg Hyundai Auto Sales- Receptionist
Schaumburg, IL06/1994 - 04/1997
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected up to 15 calls per hour.
  • Received 15 in-bound calls and initiated 15 out-bound daily calls to introduce customers to products and services offered.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected, sorted, distributed and sent mail and packages.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Triaged incoming calls on 5-line phone system and directed to departments based on customer needs.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
Skills
  • Process improvement
  • Team management
  • Supervision
  • Problem resolution
  • Project organization
Education
Kendall CollegeChicago, ILExpected in 12/2022Bachelor of Arts For Teaching: Early Childhood Education
DeVry University Chicago, ILBachelor of Business: Small Business Operations
Certifications
  • ServSafe
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • Mable's Table Restaurant
  • Cafe Brauer
  • El Jardin Mexican Restaurant
  • Schaumburg Hyundai Auto Sales

School Attended

  • Kendall College
  • DeVry University

Job Titles Held:

  • Manager
  • Server
  • Receptionist

Degrees

  • Bachelor of Arts For Teaching : Early Childhood Education
    Bachelor of Business : Small Business Operations

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