Manager Resume Example Publicis Groupe

MANAGER

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Publicis Groupe- Manager
East Greenbush , NY10/2019 - 03/2020

Maximized performance by monitoring daily activities and mentoring team of 15 associates.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Reconciled daily sales transactions to balance and log day-to-day revenue with Aloha.

Publicis Groupe- Manager
Garland , TX05/2015 - 10/2019

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Trained and guided team members to maintain high productivity and performance metrics.
Hired, trained and mentored staff to maximize effectiveness.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Maximized performance by monitoring daily activities and mentoring team of 20 associates.
Cross-trained existing employees to maximize team agility and performance.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Demonstrated new products, procedures and techniques to employees.
Trained new employees in specific job requirements.
Recruited and developed 10 employees for Service department.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Communicated best practices among on-site and external personnel to align efforts and goals.
Reconciled daily sales transactions to balance and log day-to-day revenue with Aloha.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Monarch Casino Black Hawk- Server
Black Hawk , CO04/1996 - 09/2015

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification to enforce age regulations for alcoholic beverages.
Bussed and reset 40 tables per shift, working efficiently to keep dining room and work areas clean.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Edgewood Partners Insurance Center- Receptionist
5909 Peachtree Dunwoody Road Suite 800 Atlanta , GA06/1994 - 04/1997

Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered and quickly redirected up to 15 calls per hour.
Received 15 in-bound calls and initiated 15 out-bound daily calls to introduce customers to products and services offered.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Routed incoming mail and messages to relevant personnel without delay.
Collected, sorted, distributed and sent mail and packages.
Sorted, received and distributed mail correspondence between departments and personnel.
Supported various administrative duties by proofreading, transcribing and invoicing.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Triaged incoming calls on 5-line phone system and directed to departments based on customer needs.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Kept reception area clean and neat to give visitors positive first impression.

Skills

Process improvement
Team management
Supervision

Problem resolution
Project organization

Education

Kendall CollegeCity, StateExpected in 12/2022Bachelor of Arts For Teaching: Early Childhood Education

DeVry University CityBachelor of Business: Small Business Operations

Certifications

ServSafe
First Aid/CPR Certified

Resume Overview

School Attended

Kendall College
DeVry University

Job Titles Held:

Manager
Server
Receptionist

Degrees

Bachelor of Arts For Teaching : Early Childhood Education
Bachelor of Business : Small Business Operations

Manager Resume Example

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