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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Investigative Technical Writer with extensive knowledge. Committed to fast turn around and accurate writing. Adept at writing instruction manuals and updating outdating publications.

Analytical Technical Writer with 15 years of experience writing technical documentation for employees and end users. Extensive knowledge of editing and distribution processes with fluency in the english language. Dedicated to thorough and accurate writing.

  • Technical writing
  • Management skills
  • Proficiency of AutoCAD
  • Logical and systematic
  • Cost and budget analysis
  • Product support
  • Soldering skills
  • Production optimization
  • Quality testing
  • Cable termination
  • Demo construction
  • Supervision
  • Operational improvement
  • Team management
  • Problem resolution
  • Administrative support
  • Inventory management
  • Team building
  • Invoice generation
  • Process improvement
  • Project organization
  • Organization
  • Business operations
  • First Aid/CPR
  • Customer service
  • Planning and coordination
  • Relationship development
  • MS Office
  • Communications
  • Lean principles knowledge
  • Analytical
  • Data management
  • Power and hand tool use
  • Mechanical Repair
  • Understanding schematics
  • Safety-oriented mindset
  • Mechanical aptitude
  • Reporting and documentation
  • Maintenance scheduling
  • Organizational ability
  • System installations
  • Supply ordering
  • Project management
  • Audience adaptation
  • External team collaboration
  • Author-It use
  • User documentation production
  • Document library development
  • MS Office proficiency
  • Distribution
  • HTML, XML, and web editing proficiency
  • Grammatical
  • Collaboration
  • Troubleshooting
  • Flexible
10/2006 to 04/2020 Senior Engineering Technician Mantech International Corporation | Saint Louis, MO,
  • Researched and conceptualized data analysis methods to improve reliability and manufacturability of measurement tools.
  • Conducted engineering and detailed experimental tests to collect design data and assist in research work.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Wrote technical reports documenting project progress and specifications.
  • Developed and implemented engineering solutions to variety of project and design issues.
  • Enforced deadlines and upheld project deadlines by maintaining close monitoring of project progress, permitting and supply management.
  • Compiled and presented public reports and environmental impact statements to inform stakeholders, municipal officials and members of public about planned civil projects.
  • Created safe working environment by adhering to preventive procedures.
  • Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.
  • Handled vendor relationships, costs and contracts.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Computed loads and material stresses to determine optimal design specifications for foundations and bridge spans.
  • Troubleshot and performed tests to confirm product performance.
  • Recommended design modifications to eliminate machine and system malfunctions.
  • Estimated quantities and costs of all project materials for owner review.
  • Organized data and modeled information for use in key decision-making.
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Researched, led, implemented and developed improvement projects.
  • Completed inspections and diagnostic procedures to identify problems and optimal resolutions.
  • Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
  • Devised and initiated engineering solutions to variety of project and design issues.
  • Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
  • Organized, analyzed and prepared technical data reports.
  • Recommended corrective and preventive actions to boost product reliability.
  • Executed root cause analysis to improve yield and reliability.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created agendas and communication materials for team meetings.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Performed site evaluations, customer surveys and team audits.
  • Produced internal and external documents and systems that met project expectations.
  • Edited documents for grammar, clarity, content and formatting.
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Maintained professional and technical knowledge by attending workshops, seminars and lectures.
  • Worked with internal team to obtain in-depth understanding of products.
  • Created user documentation for various materials, including how-to guides and instruction manuals.
  • Developed and authored technical information for internal and external utilization.
  • Participated in meetings related to product development and implementations.
  • Established consistent and repeatable process for technical documentation within global team.
  • Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
  • Wrote easy-to-understand user interface text, online help and developer guides.
  • Collaborated with specialists in other disciplines, including engineers, product management, instructional design and support in development of internal and external user manuals
  • Updated instruction booklets and publications.
Education and Training
Expected in 06/1998 High School Diploma | Woodruff High School, Woodruff, SC GPA:

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Resume Strength

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Resume Overview

School Attended
  • Woodruff High School
Job Titles Held:
  • Senior Engineering Technician
  • High School Diploma

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