Manager10/2002 to 07/2005Shinetime Car WashLancaster, OhioInterviewed, hired and trained new quality customer service representatives.
Resolved customer questions, issues and complaints.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Effectively communicated with team members to maintain clearly defined expectations.
Custodian01/2004 to 01/2018ServiceMaster Facility ServicesLancaster, OHWorked for 5 years in Human Resources. Hired, trained and worked with new employees. While maintaining several accounts alone or with others. Supervised and worked with several employees with disabilities on a daily basis. Currently working at Forest Rose School, St. Peter's Lutheran Church, and Buckeye Toyota Car Sales.
Manager10/2002 to 07/2005Shinetime Car WashLancaster, OHInterviewed, hired and trained new quality customer service representatives. Resolved customer questions, issues and complaints. Generated and distributed daily reports and order acknowledgements to appropriate personnel. Effectively communicated with team members to maintain clearly defined expectations.
Associate of Arts: Optical Assisting1998Licking County Joint Vocational SchoolNewark, OH, United StatesGraduated with a 4.0.
High School Diploma1981New Life Christian AcademyZanesville, OH, United States