Manager Resume Example Cassie And Company LLC

MANAGER

Summary

Reliable worker demonstrating high leves of productivity and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout and situation. Possessing great work ethic and a desire to go above and beyond to exceed expectations. Offering a knack for building productive and respected working relationships and successful in fast-paced, deadline-driven environments while maintaining goals and team development. History of thriving in team-oriented environments, but can adapt to any environment needed. Great planning and organization skills to quickly resolve customer service issues. Proficient in Microsoft Word and Email software but able to quickly learn anything I put my mind to. Personable and reliable desiring opportunity to learn new skills and learn new workforce abilities. Hardworking and reliable with creative problem solving skills that can be beneficial to any company who may give me the chance.

Skills

Issue and conflict resolution
Adaptive team player
Problem-solving abilities
Product organization
Quality control

Office equipment proficiency
Microsoft Office expertise
Technologically savvy
Courteous demeanor

Experience

Manager04/2014 to 10/2016Cassie and Company LLCChester, IL

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Led team of 10 restaurant professionals providing exceptional customer experience for their needs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Upheld internal standards and productivity goals to meet drive thru and POS targets.
Reviewed employee performance every shift and delivered constructive feedback to improve weaknesses.
Handled over $3000 in funds each day in fast-paced
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Operator10/2011 to 04/2015Gilster Mary - LeeChester, IL

Compiled operational data into reports to help management spot trends and resolve problems.
Identified machinery issues and repaired parts to keep equipment up and running.
Evaluated materials for quality and sorted parts and final products.
Calibrated each machine at beginning and end of each shift.
Removed and replaced tools and dyes to complete various tasks.
Operated, maintained and performed repairs on food processing equipment.
Created and maintained daily activity logs to track ongoing operational performance.
Collected oil, water and electrolyte samples to complete laboratory testing.
Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
Received and processed written and verbal instructions, prints and work orders.
Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
Reviewed documentation and work order requirements.

Cashier02/2009 to 03/2010SubwaySmithton, Illinois

Inspected items for damage and obtained replacements for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments for food orders and issued receipts.
Welcomed customers, offering assistance to help find necessary store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed up to 75 to 100 transactions per day with exceptional accuracy.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Scanned customer purchases, supporting transactions to streamline sales process.

Waitress01/2006 to 04/2008Waffle HouseSaint Charles, Missouri

Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Increased sales of high margin menu items through effective upselling.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education and Training

High School Diploma12/2005GilsterRed Bud HighschoolRed Bud, IL

CNA Certification: Nursing12/2004Beck Area Career CenterHecker, Illinois

Resume Overview

Companies Worked For:

Cassie and Company LLC
Gilster Mary - Lee
Subway
Waffle House

School Attended

GilsterRed Bud Highschool
Beck Area Career Center

Job Titles Held:

Manager
Operator
Cashier
Waitress

Degrees

High School Diploma 12/2005
CNA Certification : Nursing 12/2004

Manager Resume Example

Resume Score: 80%

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