Manager resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking and motivated with five years of experience and record of success in Auto industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Bilingual: English and Spanish.
Detailed Oriented.
Microsoft Skills.
Honda Parts Catalog.
CDK Drive auto deal management software.
Education and Training
Trevor Browne High SchoolPhoenix, AZExpected in 07/2013 ā āHigh School Diploma: - GPA:
Maricopa Community Colleges - Rio Salado Community CollegeTempe, AZExpected in ā āAssociate of Arts:Administration of Justice - GPA:
Academic Certificate in Language and Literary Culture of the USA.
Parts Express Counter Manager
Vacasa - Manager Government Camp, OR, 11/2019 - 07/2021
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost results.
Set challenging yet attainable goals to encourage continuous staff development.
Employed active listening and critical thinking skills to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Eliminated inefficiencies and process gaps to improve function of Express lube team.
Help answer questions and help guide team members with day scheduling.
Dispatch tickets in the all through the shop, but mainly Express so that lube techs can work in vehicles.
Bill out parts and look at catalog to ensure great price on parts or if they have to be ordered.
Communicate effect with team members, computer systems, emails, and with service advisers.
Mange Lube Tech's and ensure they are following the procedures.
Answer phone calls from service or part counter.
Locate vehicles and make sure that that vehicle is been dispatched to the right location in the shop, in order for a technician to work on the vehicle.
Be aware and receive phone calls from team members in case they call out.
Ensure we meet goal and perform task through out the shift.
Communicate with other Mangers and come up with solutions to proceed forward.
Help with internal vehicles like used cars and install brand new tires on them.
Look at RO tickets and adjust codes or make sure technicians get paid for the work they have performed on the vehicle.
Ensure that all internal used cars are delivered.
Umpqua Indian Development Corporation - Parts Counter Person Canyonville, OR, 06/2018 - 11/2019
Received, examined and reshelved returned parts.
Used [Type] and [Type] equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
Operated point of sales and parts lookup computer systems.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Opened crates to replenish stocked items in proper aisles.
Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
Placed inventory numbers on parts to properly identify items for counter associates.
Laz Parking - Lot Attendant Nashville, TN, 01/2016 - 06/2018
Maintained cleanliness, neatness and organization of all areas.
Resolved all customer issues to maintain high standards of customer satisfaction.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Responded to questions about local area and company services.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Parked and retrieved guest vehicles quickly to avoid long wait times.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Greeted guests and answered questions about valet service, directions and local attractions.
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Resume Overview
School Attended
Trevor Browne High School
Maricopa Community Colleges - Rio Salado Community College