LiveCareer-Resume

manager resume example with 16 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering over ten years of related experience and pursuing new professional challenges with room for advancement.

Adaptable Manager offers years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Skills
  • Employee Development
  • Onboarding and Orientation
  • Sales Techniques
  • Complex Problem Solving
  • Problem Resolution
  • Strategic Planning
  • Issue and Conflict Resolution
  • Time Management
  • Teamwork and Collaboration
  • Good Judgment
  • Customer Relationship Management
  • Team Building
  • Cost Control
  • Computer Skills
  • Verbal and Written Communication
  • Employee Coaching and Motivation
  • Staff Development
  • Customer Service
  • Goal Setting
  • Interpersonal Relations
  • Calm Under Pressure
  • Budget Management
  • Hiring and Training
  • Decision Making
  • Scheduling and Coordinating
  • Shift Scheduling
  • Training and Development
  • Systems and Automation Applications
Education and Training
Warren County High School Warrenton, NC Expected in GED : - GPA :
Vance-Granville Community College Henderson, NC Expected in : Cna - GPA :
Experience
Park City Mountain - Manager
Park City, UT, 02/2021 - Current
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Collaborated with others to discuss new opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Handled delegated tasks.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Leveraged software skills to input and compile data gathered from various sources.
Park City Mountain - Manager
Park City, UT, 10/2018 - 02/2022
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Examined merchandise to correctly price and display products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led staff meetings for team of 15 to communicate directives.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Coordinated work schedules and distributed tasks to employees in the department.
  • Automated office operations, managed client correspondence and tracked records.
  • Coordinated work of 15 employees by offering clear direction and motivational leadership.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Led employees with direct reports.
  • Recruited and trained new employees to meet job requirements.
  • Oversaw workforce schedules and allocated resources in collaboration with specific job titles in order to achieve project goals.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Handled over $2000 in funds each day in fast-paced environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Delegated work to staff, setting priorities and goals.
  • Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assessed current office procedures and implemented improvements, boosting productivity
Whole Foods - Emergency Dispatch
Shrewsbury, MA, 01/2017 - 10/2019
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Leveraged software skills to input and compile data gathered from various sources.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Answered numerous calls per shift to assist with customer questions and concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Improved operations by working with team members and customers to find workable solutions.
  • Dispatch units to caller locations on time.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow.
  • Recognized by management for providing exceptional customer service.
Golden Skilett - Shift Leader
City, STATE, 04/2006 - 01/2017
  • Trained employees on additional job positions to maintain coverage of roles.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Administered annual operating and capital budget to facilitate profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Trained cashier s and cooks in customer service initiatives and realized 100% client retention rate within allotted time frame
  • Coordinated work of 25 employees by offering clear direction and motivational leadership.
  • Increased team performance from 50% to 80% through consistent training .
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Reduced process gaps, effectively managing and training 25 employees on best practices to ensure optimal productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Handled over $5000 in funds each day in fast-paced food service environment.
  • Supervised 20 employees s completing efficient daily task and duties.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Guided staff on implementing promotions and marketing programs.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to lead transition and handle special requests.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Completed all duties with efficiency and accuracy, resulting in satisfactory results .
  • Supported employees engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
  • Identified needs of customers promptly and efficiently.
  • Completed ongoing quality checks on products, closely following strict quality assurance guidelines.
  • Determined gikden skillet objectives by observing consumers, collecting feedback surveys and then analyzing information.
  • Monitored varius processes to understand proper procedures.
  • Compiled and verified data to resolve issues and streamline efficiency.

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Resume Overview

School Attended

  • Warren County High School
  • Vance-Granville Community College

Job Titles Held:

  • Manager
  • Manager
  • Emergency Dispatch
  • Shift Leader

Degrees

  • GED

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