Dedicated Hashtag with 2-3 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict skills compliance standards. Courteous and respectful with guests to maximize loyalty.
Hardworking and reliable manager worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
- Payment processing
- Customer assistance
- Coin counting
- Cash management
- Above a 3.0 GPA
- Phi Theta Kappa Member
Santa Cruz, CA, 01/2018 - Current
- Led employee performance reviews and discussed improvement strategies with each team member.
- Managed day-to-day operations, including supervision and assignment delegation for 8-member team.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Maintained high level of morale and team-work on production floor through frequent communication with 8 employees.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Greeted and assisted all customers daily in high-traffic retailer.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Coordinated day-to-day and long-term activities within various business platforms.
- Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
- Coached new team members on job tasks and performance strategies.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Analyzed employee workloads to meet seasonal fluctuation needs.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Coordinated and launched grand openings for new stores.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Gave input on how to improve training and employee productivity.
Alexandria, VA, 06/2016 - 12/2016
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Built relationships with strategic partners leading to business development opportunities.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Helped customers find specific products, answering questions and offering advice.
Falls Church, VA, 03/2015 - 03/2016
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped customers find specific products, answering questions and offering advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Built relationships with strategic partners leading to business development opportunities.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Named āAssociate of the Quarterā for exceeding all customer service goals.
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Resume Overview
School Attended
- Delgado Community College
- Alcorn State University
- Hinds Community College
- Tougaloo College
- Holmes Community College
- Warren Central High School
Job Titles Held:
- Manager
- Cashier
- Cashier
Degrees
- Certificate of Technical Studies
- Some College (No Degree)
- Associate of Arts
- Some College (No Degree)
- Some College (No Degree)
- High School Diploma
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