Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I have over 10 years of experience in Customer service. Excellent reputation for resolving problems and improving customer satisfaction. I am dedicated and a dependable relationship-builder with excellent organizational strengths and superior work ethic. Successful at promoting customer loyalty, satisfaction, and diligent attention to individual needs. Always eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Work History
06/2019 to 04/2020
CDL Tanker Driver Custom Commodities Allendale, SC,
  • Maintained telephone and radio contact with supervisors/customers to receive delivery instructions.
  • Reported driving hours and data into shift logs for submission, maintaining high level of accuracy and detail.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets.
  • Completed inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Clearly communicated with dispatchers, giving updated information, including estimated times of arrival.
  • Helped customers with any delivery needs and provided solutions for and issues.
  • Verified contents of inventory loads against shipping papers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
03/2018 to 03/2019
Mobile Maintenance Technician Cb Richard Ellis Fresno, CA,

I was responsible for 28 commercial bank properties from Vero Beach up to Titusville, FL. I had to plan my own daily route and times for completing work orders with little to no supervision.

My Responsibilities included but not limited to -

  • Answering/completing all phone calls, emails, company paper work, and monthly training in a timely manner.
  • Maintained a professional image while helping all customers.
  • Communicate with Supervisors and Property Managers on important projects and work order updates.
  • Diagnose and repair of HVAC units, Interior and Exterior Lighting, Plumbing, Electrical, painting, doors, ceiling tiles, general repairs, signage, landscaping, .
  • Inspect the roof/exterior of the building for cracks or any damage.
  • Respond to any emergency calls.
  • Maintain company vehicle and logs.
11/2012 to 10/2017
Manager Panera Bread Co Collegeville, PA,
  • Manage day-to-day operation.
  • Maintaining customer satifaction, resolving any customer complaints, and taking care of any customer needs.
  • Bulk fuel ordering & daily inventory monitoring of aviation fuels in storage tanks, quality control of storage tanks and fuel trucks.
  • Maintenance and repairs of 3 fuel trucks and a dual system fuel farm. Ordering filters, electrical components, reel motors and hoses.
  • Maintenance and repairs on 3 buildings and 2 hangars. Painting, drywall, replacing lights and fixtures, doors and locks, trouble shooting a/c problems, patching potholes(asphalt and concrete). Hired contractors for major repairs and monitored their progress. Inspected work after completion.
  • Responsible for training of all new line service personnel. Provide recurrent training to employees on an annual basis. Making adjustments in operations as necessary to maintain profitability and meet goals. Provide support and resolve customers issues.
  • After hours emergency aircraft recoveries utilizing flatbed trailers, sea tow companies, crane companies.
05/2005 to 07/2012
Line Service Technician Landmark Aviation Orlando, FL,
  • Customer service- Greeting customers, luggage help, car rental reservations, hotel reservations, assisting in billing customers on POS system.
  • Assisting Flight crews- luggage, catering, papers, ice, coffee.
  • Aircraft handling- Marshalling, towing/wingwalker, refueling, lav services, potable water, GPU, Quick turn services.
  • Other duties- fuel paperwork, oil inventory, fuel quality control, shuttle van driver.
03/2001 to 07/2002
Sales associate Goat Carson, CA,
  • Customer service, Provided basic technical support for clients on wide range of company products.
  • Cashier.
  • Stocking merchandise.
  • Recieving freight, checking inventory.
  • Closing store at night.
10/1998 to 02/2001
Fueler Us Foods, Inc. Greensburg, PA,
  • Started as a Baggage handler for 4 months
  • Became a fueler after 4 months and mainly fueled commercial airlines (Boeings, Airbus, MD).
Expected in 1998
High School Diploma:
McArthur High - Hollywood, FL
Expected in 04/2019
: CDL Class A
Indian River College - Ft. Pierce, FL,
  • EPA Certified Universal License
  • OSHA 10 hour course
  • Health and safety training
  • Preventative Maintenance
  • Communication
  • Decision Making
  • Self-motivation
  • Leadership
  • Teamwork
  • Multi-tasking
  • Ability to Work Under Pressure
  • Time Management
  • Conflict Resolution
  • Adaptability
  • Creativity
  • Extremely organized

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Resume Overview

School Attended

  • McArthur High
  • Indian River College

Job Titles Held:

  • CDL Tanker Driver
  • Mobile Maintenance Technician
  • Manager
  • Line Service Technician
  • Sales associate
  • Fueler


  • High School Diploma

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