Manager Resume Example Five Guys

MANAGER

Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Leading manger with over 2 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Accomplished manger recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in communication , hardwork and customer service.

Skills

Contract development and management
Issue and conflict resolution
Staff development
Project management
Key accounts and territory management
Brand management
Process improvement
Problem resolution
Team management
Planning and coordination

Project organization
Supervision
Organization
Customer service
Communications
Inventory management
Relationship development
Team building
Administrative support

Experience

ManagerFive guys | Gaylord , MI | July 2019 - Current

Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness resulting in zero injuries.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Led team to meet company needs.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Cross-trained in every store role to maximize operational knowledge.
Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
Established ambitious goals for employees to promote achievement and surpass business targets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Created schedules for associates to keep every shift well-staffed during holidays and busy periods.

Crew MemberFiveguys | Gaylord, MI | March 2017 - August 2019

Drove team success by completing assigned task quickly and accurately.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Upheldhigh standards of productivity and quality in all areas of operations.
Assisted management with monthly inventory control and weekly stock ordering.
Remained mindful of workplace safety according to predetermined specifications.
Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Kept activities moving smoothly by coordinating schedules and personnel.
Reviewed contents on food trays to check receiving complete order.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Took orders, prepared foods and processed payments in full-service restaurant establishment.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Monitored and counted food stock and supplies to reorder on time.
Completed opening, closing and shift change tasks to promote store efficiency.
Verified orders and bagged items for easy transport.

Manager in TrainingFiveguysburgersandfries | Gaylord, MI | January 2019 - March 2019

Followed manager advice to improve leadership and supervisory skills.
Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
Learned all aspects of restaurant business from ground-up to fully understand every operational facet and contribute to long-term business success.
Organized resources and minimized waste to protect company interests and complete projects on time.
Implemented effective customer service surveys to encourage feedback.
Worked closely with customers to understand needs and resolve diverse issues.

Hardlines MerchandiserKmart | Grayling, MI | October 2014 - March 2017

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Secured products when transporting to different areas of store to prevent merchandise damage.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Verified invoices against delivered merchandise to check shipment accuracy.
Communicated effectively with members of public in often crowded and noisy environments.
Helped customers complete purchases, including processing payments and bagging items.
Assisted customers based on currently available product, promotional and policy information.
Removed outdated and overripe items from stock to eliminate health risks.
Reviewed current planograms and end cap placements to properly merchandise items.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Assessed floor displays to determine which merchandise required restocking.
Replenished inventory with focus on addressing customer needs.
Updated signage to reflect current prices and help promote target merchandise.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assisted customers by carrying packages and bags and securing purchases in vehicles.

Education and Training

High School DiplomaGrayling High School | | Grayling, MI | July 2017

Resume Overview

Companies Worked For:

Five guys
Fiveguys
Fiveguysburgersandfries
Kmart

School Attended

Grayling High School

Job Titles Held:

Manager
Crew Member
Manager in Training
Hardlines Merchandiser

Degrees

High School Diploma

Manager Resume Example

Resume Score: 80%

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