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manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Employee Development
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Recruitment and Hiring
  • Verbal and Written Communication
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Complex Problem Solving
  • Staff Training
  • Administration and Reporting
  • Problem Resolution
  • Cost Control
  • Onboarding and Orientation
  • Brand Management
  • Decision Making
  • Professional and Courteous
  • Calm Under Pressure
Experience
06/2021 to Current Manager Ace Hardware | Bonner Springs, KS,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Created training modules and documentation to train staff.
  • Recruited and hired qualified candidates to fill open positions.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained adequate staffing to meet objectives within budget.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
05/2019 to 06/2021 Server Giant Eagle, Inc. | New Palestine, IN,
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served food and beverages to patrons and confirmed complete orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
11/2018 to 06/2019 Manager Ace Hardware | Broken Arrow, OK,
  • Entered time and attendance logs in preparation for payroll.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
05/2016 to 11/2018 Manager Ace Hardware | Cambridge, MA,
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Recruited and hired qualified candidates to fill open positions.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
09/2011 to 05/2016 Manager Ace Hardware | Centennial, CO,
  • Recruited and hired qualified candidates to fill open positions.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Created training modules and documentation to train staff.
  • Entered time and attendance logs in preparation for payroll.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education and Training
Expected in 05/2009 to to Associate of Arts | General Studies Kansas City Christian College, Overland Park, KS, GPA:
Expected in 05/2009 to to Associate of Arts | Music, Vocal Kansas City Christian College, Overland Park, KS , GPA:
Certifications
  • ServSafe Certified
  • ServSafe Proctor
  • ServSafe Alcohol Certified

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Resume Overview

School Attended

  • Kansas City Christian College
  • Kansas City Christian College

Job Titles Held:

  • Manager
  • Server
  • Manager
  • Manager
  • Manager

Degrees

  • Associate of Arts
  • Associate of Arts

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