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Manager Resume Example

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MANAGER
Summary

Proactive Manager with experience over 25 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Hardworking and motivated Customer Service with 30 years of experience and record of success in Restaurant Industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Workforce Management
  • Sales Techniques
  • Staff development
  • Business operations
  • Problem resolution
  • Supervision
  • Customer service
Experience
Manager|Maine-ly Foods - Rockland, ME|02/2009 - Current
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited and hired qualified candidates to fill open positions.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Head Waitress|Brass Compass - Rockland, ME|06/2010 - 06/2020
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued table checks and collected payments from customers.
  • Served over 22 tables at once while supervising staff of 4 servers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Shift Supervisor|L.L. Bean Inc. - Freeport, ME|10/2005 - 06/2008
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Trained 10 employees in effective work procedures and performance strategies to optimize operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
Customer Service Representative|Envisionet - Brunswick, ME|02/1998 - 03/2000
  • Assisted approximately 6 customers each hour with etoys questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
Education and Training
Mid State College|Augusta, MESome College (No Degree): Business Administration
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Resume Overview

Companies Worked For:

  • Maine-ly Foods
  • Brass Compass
  • L.L. Bean Inc.
  • Envisionet

School Attended

  • Mid State College

Job Titles Held:

  • Manager
  • Head Waitress
  • Shift Supervisor
  • Customer Service Representative

Degrees

  • Some College (No Degree) : Business Administration

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