Expert communicator with 6 years of experience dedicated to community development and advocacy within the field of psychology and related social service fields. Strong public speaking skills, formally trained for 4 years, and extensive involvement in all levels of relationship building, marketing, accounting, financing and program development. Vast experience in management in reference to meeting challenging deadlines and making important decisions on hiring, sales, and team building while being able to manage multiple projects simultaneously.
Achieved a 82% enrollment in college and job-training programs among high school-age clients.
Revamped the orientation process for all new hires, which was implemented company-wide.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Promoted to Manager after 1 year of employment.
Organized and led weekly group support sessions serving more than 35 at-risk teens.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
01/2016 to 08/2016
ManagerWaffle House － Atlanta, GA
- Increased Customer Loyalty by 16% to achieve a 3rd place ranking in a region that has 25 stores.
-Enhanced teamwork, professionalism, and product knowledge to staff to put build a 35% increase in repeat customers.
-Increased sales by 5% taking revenue from $35,000 a month to $36,750 a month which increased revenue for the year by 21,000. -Ensured that the freshest of ingredients were used at all times and employees were up to date on state and federal sanitary practices.
04/2012 to 07/2016
Manager, BartenderDugans － Atlanta, GA
-Provided original solutions, introduced new concepts, actively negotiated and resolved differences.
-Increased bar revenue through the development and marketing of featured cocktails from limited resources.
-Generated higher ticket averages by training employees on suggestive up-selling techniques.
-Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately.
-Took inventory of over 9,000 dollars worth of products to monitor theft, high sale items, and to make sure items were properly rotated.
-Mixed and served drinks and beverages to customers to create an overall pleasant, enjoyable bar experience.
05/2010 to 01/2016
Coordinator, SpeakerDekalb County Schools － Atlanta, Georgia
-Coordinated events, programs, and seminars while also speaking to young girls about self-esteem, relationship building, fiancees, and mental health.
-Conducted classes with at-risk youth and those with disabilities in order to help them function in society.-Designed presentations and was responsible for teaching educators how to interact with students and youth in a manner that will promote growth and development.
-Developed plans with the marketing team and monitored the training of administrative personnel.
-Responsible for budgeting and accounting for all revenue and expenses for the organization and analyzed areas where we could cut back on expenses and what programs we should focus on more.
09/2013 to 07/2014
Sales AdvisorClub Demonstration Service － Atlanta, GA
-Approached customers and offered them advice on products to promote purchases.
-Provided information and other services such as handling returns of merchandise, sales and customer service issues over the phone, and making sure sales goals are reached.
-Provided high quality product events and marketing services to Costco Wholesale vendors.
-Responsible for closing sales under a strict daily quota while maintaining an 93% profit rate.
Bachelor of Arts: PsychologyGeorgia State University － Atlanta, Georgia, United States