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manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Accomplishments
  • Supervised team of over 150 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Sales and Marketing
  • Schedule optimization
  • Negotiation
  • Operations management
  • Financial Management
  • Job inspections
  • Business planning
  • Business Development
  • Budgeting
  • Creative merchandising
  • Mathematical calculations
  • Business administration
  • Verbal and written communication
Work History
04/2019 to Current
Manager Bay Photo Lab Santa Cruz, CA,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Recruited and hired top performers to add talent and value to department.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Monitored expenditures to mitigate risk of overages.
11/2020 to 01/2022
Bartender Shift Manager Monarch Casino Black Hawk Black Hawk, CO,
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Served high customer volumes during special events, nights and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
02/2018 to 04/2021
Bartender and Server Concentrix Twin Falls, ID,
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
02/2012 to 03/2016
Team Leader Dunkin' Donuts City, STATE,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Supported office business development and customer service.
  • Coordinated weekly meetings for internal and external groups.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 20 members while providing exceptional customer service.
  • Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
  • Implemented new working processes to deliver multiple improvements.
Education
Expected in 06/2015
High School Diploma:
Lexington High School - Lexington, MA
GPA:
Languages
Portuguese:
Native or Bilingual
Negotiated:
English:
Native or Bilingual
Negotiated:
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • Lexington High School

Job Titles Held:

  • Manager
  • Bartender Shift Manager
  • Bartender and Server
  • Team Leader

Degrees

  • High School Diploma

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