Industrious and enthusiastic management professional offering 10+ years of customer service oriented experience at different types of work environment in various industries. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
MS Office Suite
Web Applications
Database with MS Excel and SQL
HTML & CSS
Internet & Email correspondence
Software Troubleshooting
Profound computer efficiency
Office management
Data collection and analysis
Business Administration
Verbal and written communication
Multi-tasking
Budgeting
Negotiation
Financial management
Staff management
Cash handling and management
Call center transactions
Retail merchandising experience
Employee relations
Exceptional time management skills
Consistently meets sales goals
Goal-oriented
Fluent in English, Bangla, Hindi, Urdu & Punjubi
Education
University of RajshahiRajshahi, Bangladesh, Expected in ā āBachelor of Commerce:Accounting - GPA:
National University of BangladeshGazipur, Bangladesh, Expected in ā āMaster of Commerce:Accounting - GPA:
USA equivalent to a Bachelor (Baccalaureate) of Business Administration degree with a major in Accounting.
Work History
Mcdonald's - Manager Great Falls, MT, 01/2015 - Current
Collect, analyze and validate all agency commissions
Maintain constant communication and collaboration with the insurance agencies
Calculate quotes and educate potential clients on insurance options
Calculate premiums and establish payment methods for sales
Perform billing, collection and reporting functions for the office
Create and finalize policy contracts for potential customers
Call potential clients to set up appointments according to mutual availability
Report policy changes and company conditions affecting customer satisfaction
Keep communication with policy holders to solve their problems
Analyze and control administrative costs to prepare budgets monthly and yearly
Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving
Arrange corporate and office conferences for company employees and guests
Provide complete meeting support, including materials preparation and notes or minute taking
Oversee appointment scheduling for both clients and insurance agency personnel
Handle all incoming business and client requests for information
Train and guide team members to maintain high productivity and performance
Perform weekly reviews assessing each employee's performance and developed improvement plans
Central Maine Medical Center - Office Manager Poland, ME, 01/2008 - 09/2014
Managed all administrative and accounting needs and account updates for smooth operations
Prepared monthly reports, including payment and account reconciliations and financial statements
Managed payroll operations for employees
Managed all accounting needs and account updates
Prepared tax returns for clients according to government regulations and requirements
Maintained complete records of client tax returns and supporting documentation in secured areas
Completed and filed returns with tax departments at local, state and federal levels
Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns
Met with clients to gather information, prepare documentation and determine necessary actions
Investigated facts and laws to determine causes of action and to prepare cases
Cooperated with legal teams to create performance documents for curative action planning
Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information
Continental - Department Supervisor Halstead, KS, 01/2002 - 07/2007
Processed customer orders and accurately entered into order system
Addressed guest complaints and resolved issues to promote satisfaction
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
Completed sales transactions, including all accepted forms of payment
Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom
Maintained clean and organized appearance for all restaurant areas to attract and retain customers
Responded quickly to customer inquiries, answering questions and offering insight into products
Provided assistance to customers requiring help by carrying-out and loading purchases
Managed multiple tasks in high-volume environment
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Offered pricing and feature recommendations to management and cross-functional teams
Sorted product and provided expertise on non-conforming product requirements
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Evaluated quality problem to identify and resolve issues
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