(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Industrious and enthusiastic management professional offering 10+ years of customer service oriented experience at different types of work environment in various industries. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

  • MS Office Suite
  • Web Applications
  • Database with MS Excel and SQL
  • HTML & CSS
  • Internet & Email correspondence
  • Software Troubleshooting
  • Profound computer efficiency
  • Office management
  • Data collection and analysis
  • Business Administration
  • Verbal and written communication
  • Multi-tasking
  • Budgeting
  • Negotiation
  • Financial management
  • Staff management
  • Cash handling and management
  • Call center transactions
  • Retail merchandising experience
  • Employee relations
  • Exceptional time management skills
  • Consistently meets sales goals
  • Goal-oriented
  • Fluent in English, Bangla, Hindi, Urdu & Punjubi
University of Rajshahi Rajshahi, Bangladesh, Expected in Bachelor of Commerce : Accounting - GPA :
National University of Bangladesh Gazipur, Bangladesh, Expected in Master of Commerce : Accounting - GPA :

USA equivalent to a Bachelor (Baccalaureate) of Business Administration degree with a major in Accounting.

Work History
Mcdonald's - Manager
Great Falls, MT, 01/2015 - Current
  • Collect, analyze and validate all agency commissions
  • Maintain constant communication and collaboration with the insurance agencies
  • Calculate quotes and educate potential clients on insurance options
  • Calculate premiums and establish payment methods for sales
  • Perform billing, collection and reporting functions for the office
  • Create and finalize policy contracts for potential customers
  • Call potential clients to set up appointments according to mutual availability
  • Report policy changes and company conditions affecting customer satisfaction
  • Keep communication with policy holders to solve their problems
  • Analyze and control administrative costs to prepare budgets monthly and yearly
  • Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Arrange corporate and office conferences for company employees and guests
  • Provide complete meeting support, including materials preparation and notes or minute taking
  • Oversee appointment scheduling for both clients and insurance agency personnel
  • Handle all incoming business and client requests for information
  • Train and guide team members to maintain high productivity and performance
  • Perform weekly reviews assessing each employee's performance and developed improvement plans
Central Maine Medical Center - Office Manager
Poland, ME, 01/2008 - 09/2014
  • Managed all administrative and accounting needs and account updates for smooth operations
  • Prepared monthly reports, including payment and account reconciliations and financial statements
  • Managed payroll operations for employees
  • Managed all accounting needs and account updates
  • Prepared tax returns for clients according to government regulations and requirements
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Completed and filed returns with tax departments at local, state and federal levels
  • Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns
  • Met with clients to gather information, prepare documentation and determine necessary actions
  • Investigated facts and laws to determine causes of action and to prepare cases
  • Cooperated with legal teams to create performance documents for curative action planning
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information
Continental - Department Supervisor
Halstead, KS, 01/2002 - 07/2007
  • Processed customer orders and accurately entered into order system
  • Addressed guest complaints and resolved issues to promote satisfaction
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
  • Completed sales transactions, including all accepted forms of payment
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers
  • Responded quickly to customer inquiries, answering questions and offering insight into products
  • Provided assistance to customers requiring help by carrying-out and loading purchases
  • Managed multiple tasks in high-volume environment
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Offered pricing and feature recommendations to management and cross-functional teams
  • Sorted product and provided expertise on non-conforming product requirements
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Evaluated quality problem to identify and resolve issues

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School Attended

  • University of Rajshahi
  • National University of Bangladesh

Job Titles Held:

  • Manager
  • Office Manager
  • Department Supervisor


  • Bachelor of Commerce
  • Master of Commerce

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