Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 17 years of experience driving team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Skills
Verbal and written communication
Project Management
Strategic Planning
Sales and marketing
Money handling abilities
Cash handling and management
Motivated team player
Client relations strength
Customer-oriented
Key holder experience
Multi-line phone talent
Positive and friendly
Quick learner
Credit card transactions
Cash flow management
Shipping procedures understanding
Active listening skills
Upselling techniques
Retail merchandising experience
POS systems knowledge
Personnel training and development
Data Entry
Skilled trainer
Staff Management
Work History
Manager, 07/2018 - Current Mfa Oil – Gallatin, MO,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained and guided team members to maintain high productivity and performance metrics.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Communicated best practices among on-site and external personnel to align efforts and goals.
Trained new employees in specific job requirements.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Hired, trained and mentored staff to maximize effectiveness.
Provided management with feedback regarding employee performance and training needs.
Cross-trained existing employees in order to maximize team performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Demonstrated new products, procedures and techniques to employees.
Established and maintained positive work environment to enhance retention and productivity.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Conducted monthly inventories of raw materials and components on work floor.
Pricing Coordinator, 04/2015 - 07/2018 Ashley Furniture – Hawthorne, CA,
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
Mentored local personnel on best practices and protocols to maximize productivity.
Considered business demands and customer preferences when developing pricing structures and marketing plans.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Inspected merchandise for quality and arranged proper display location on floor.
Closing Store Manager, 12/2007 - 07/2018 Mcdonald's – Adams, MA,
Trained team members in successful strategies to meet operational and sales targets.
Kept orderly and accurate accounting records by monitoring sales documentation.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assisted customers by answering questions and fulfilling requests.
Researched issues to obtain appropriate answers to customer inquiries.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Marked-down clearance items and relocated merchandise to proper store areas.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Educated customers on promotions to enhance sales.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Submitted reports to senior management to aid in business decision-making and planning.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma: , Expected in 05/1987 - Cy-Fair High School - Cypress, TX GPA:
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