Talented LEADER with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
Sales and marketing
Contract Management
Data collection and analysis
Strategic Planning
Business planning
Negotiation
Staff Management
Operations management
Team Building
Supervision
Relationship Development
Customer service
Communications
Problem Resolution
Organization
Team Management
Process Improvement
Leadership
Priority management
Issue resolution
Business analysis
Training and development
Microsoft experience
Training and mentoring
Work History
08/2019 to 01/2020
ManagerPapa John's – Frederick, MD,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained and guided team members to maintain high productivity and performance metrics.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Cross-trained existing employees in order to maximize team performance.
Trained new employees in specific job requirements.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Conducted scheduled and impromptu evaluations to assess work performance.
Established and maintained positive work environment to enhance retention and productivity.
02/2016 to 10/2018
Server/BartenderThe Paradies Shops – Alcoa, TN,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
07/2012 to 02/2016
Cashier Team Lead, Delivery Driver, CookPizza Hut – City, STATE,
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Boosted revenues by upselling and cross-selling products to new and established customers.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Completed on-time deliveries by choosing best and most efficient routes.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Completed rush deliveries on tight timetables to satisfy customer needs.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Verified proper portion sizes and consistently attained high food quality standards.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Submitted receipts and money received from deliveries at end of each shift.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Informed customers of discounts, special offers and programs to enhance customer experience.
Interacted with customers to determine needs and opportunities for additional sales.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Tracked delivery information, mileage and fuel use while on shift.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Recommended menu items for new dish development, holidays, special events and promotions.
Quickly and accurately counted drawers at start and end of each shift.
Interpreted maps and followed written and verbal directions.
Education
Expected in
GED: Faulkner State Community College - Fairhope, AL, GPA:
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