Forward-thinking leader with expertise in setting goals, quality standards and initiatives while leading quick and efficient attainment of objectives. Proactive and meticulous sales representative with over 9 years of experience in the sales industry. Proficiencies in inventory control, sales, staff training and development. Talented leader with analytical approach to business planning and day-to-day problem-solving. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Skills
Business planning
Staff Management
Operations management
Verbal and written communication
Problem resolution
Team building
Process improvement
Relationship development
MS Office
Strategic Planning
Sales and Marketing
Data collection and analysis
Financial Management
Operational improvement
First Aid/CPR
Customer service
Supervision
Organization
Work History
02/2016 to 03/2020
ManagerUrban Air Adventure Park – Westminster, CO,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Cross-trained existing employees to maximize team agility and performance
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
Set and managed schedules to give proper coverage to required areas and meet customer service demands
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Created effective strategies to target new markets after researching and analyzing competitor behavior
08/2013 to 08/2016
Server SupervisorRevolution Foods – New Orleans, LA,
Created new recipes, outlined steps and training staff on correct preparation
Educated employees on menu updates and procedural changes
Cut spending through effective inventory management and supply sourcing
Controlled food costs and managed inventory
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
01/2009 to 01/2014
Customer Service AssociateAce Hardware – Lexington, MI,
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Managed customer relations and customer service through daily communication and interaction.
Exceeded service objectives by applying proven customer service and sales best practices.
Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
01/2011 to 06/2013
Sales RepresentativeAmerican Family Insurance – Lees Summit, MO,
Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Recommended accurate and effective solutions to customers after identifying problems.
Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
Built strong rapport with clients by understanding needs and clearly explaining products.
Initiated sales strategies by recruiting new clients through approved methods.
Education
Expected in 01/2022
: Accounting And Business Management University of Florida - Gainesville, FL GPA:
Member of Zeta Tau Alpha
Dean's List
Achieving bachelors degree
Expected in 01/2018
Associate of Arts: Education Florida Gulf Coast University - Fort Myers, FL GPA:
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