Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Forward-thinking leader with expertise in setting goals, quality standards and initiatives while leading quick and efficient attainment of objectives. Proactive and meticulous sales representative with over 9 years of experience in the sales industry. Proficiencies in inventory control, sales, staff training and development. Talented leader with analytical approach to business planning and day-to-day problem-solving. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

  • Business planning
  • Staff Management
  • Operations management
  • Verbal and written communication
  • Problem resolution
  • Team building
  • Process improvement
  • Relationship development
  • MS Office
  • Strategic Planning
  • Sales and Marketing
  • Data collection and analysis
  • Financial Management
  • Operational improvement
  • First Aid/CPR
  • Customer service
  • Supervision
  • Organization
Work History
02/2016 to 03/2020
Manager Urban Air Adventure Park Westminster, CO,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Cross-trained existing employees to maximize team agility and performance
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Created effective strategies to target new markets after researching and analyzing competitor behavior
08/2013 to 08/2016
Server Supervisor Revolution Foods New Orleans, LA,
  • Created new recipes, outlined steps and training staff on correct preparation
  • Educated employees on menu updates and procedural changes
  • Cut spending through effective inventory management and supply sourcing
  • Controlled food costs and managed inventory
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
01/2009 to 01/2014
Customer Service Associate Ace Hardware Lexington, MI,
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
01/2011 to 06/2013
Sales Representative American Family Insurance Lees Summit, MO,
  • Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Initiated sales strategies by recruiting new clients through approved methods.
Expected in 01/2022
: Accounting And Business Management
University of Florida - Gainesville, FL
  • Member of Zeta Tau Alpha
  • Dean's List
  • Achieving bachelors degree
Expected in 01/2018
Associate of Arts: Education
Florida Gulf Coast University - Fort Myers, FL

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School Attended

  • University of Florida
  • Florida Gulf Coast University

Job Titles Held:

  • Manager
  • Server Supervisor
  • Customer Service Associate
  • Sales Representative


  • Associate of Arts

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